Full job description
Hours: Monday to Friday, 8:00am - 5:00pm
Salary: £30,000 per annum
Location: Surrey
Annual Leave: 20 days + bank holidays
Bonus: Discretionary, subject to performance, conduct, attendance and achievement of agreed objectives.

The Role
We are recruiting for a Building Manager to oversee the day to day operation of a private residential development.

This is a hands on, customer-facing position responsible for ensuring the development remains safe, secure, well maintained and presented to a high standard. The Building Manager will act as a key point of contact for residents, visitors and contractors while supporting the smooth running of all onsite operations.

Key Responsibilities
Resident & Customer Service
*Provide a professional, approachable and customer-focused service to residents and visitors.


*Respond to resident enquiries and ensure any issues are followed up or escalated appropriately.


*Manage parcels, deliveries, keys and access devices in line with site procedures.


*Assist with resident move-ins and move-outs where required.


*Manage visitor and contractor access, maintaining accurate records.


Building Operations & Maintenance
*Carry out regular inspections and patrols of communal areas, external spaces and onsite facilities.


*Identify and report maintenance issues, hazards, cleanliness concerns and security risks.


*Undertake minor repairs and basic maintenance where appropriate.


*Maintain high standards of cleanliness and presentation throughout the development.


*Support the management of waste and recycling areas, including preparation for scheduled collections.


*Assist with the upkeep of external and landscaped areas where required.


Contractor Management
*Coordinate contractor access, inductions and attendance onsite.


*Monitor works and contractor performance.


*Ensure contractors follow site procedures and relevant health and safety requirements.


*Escalate any concerns or issues to the appropriate management contact.


Health, Safety & Compliance
*Support day to day health and safety and statutory compliance requirements.


*Promote safe working practices across the development.


*Identify and report hazards, defects and maintenance concerns.


*Ensure appropriate records and documentation are maintained.


Security & Site Management
*Support the safe and secure operation of the development.


*Operate CCTV and security systems in accordance with relevant procedures.


*Maintain resident confidentiality and data protection standards.


*Ensure keys, access devices, passwords, equipment and records are securely controlled.


Administration & Reporting
*Maintain accurate records of maintenance issues, incidents, resident queries and complaints.


*Ensure effective handovers and follow-up of outstanding matters.


*Keep onsite office, storage and operational areas organised and professional.


*Maintain accountability for onsite tools, equipment and other assets.


Person Specification
The successful candidate will ideally have:
*Previous experience within residential property, building management, facilities, concierge or a similar customer-facing environment.


*Strong communication and organisational skills.


*A practical, hands on approach to day to day building operations.


*Basic knowledge of health and safety requirements.


*Experience coordinating contractors and maintenance activities.


*Strong customer service skills and confidence dealing with residents.


*A reliable, professional and solution-focused approach.


*Good attention to detail and a proactive attitude towards building presentation and maintenance.