Full job descriptionFront of House
*Annual Salary: £35,000
*Location: Victoria, London
*Job Type: Full-time, Permanent
Join our Front of House team at a prestigious commercial building in Victoria, London. This role is perfect for someone who thrives in delivering exceptional customer service and enjoys being the first point of contact in a high-standard, luxury environment.
Day-to-day of the role:
*Deliver a warm and professional welcome to all visitors and occupiers.
*Manage visitor arrivals and sign-in procedures efficiently.
*Handle incoming calls, post, deliveries, and general reception administration.
*Build and maintain strong relationships with occupiers, becoming a trusted first point of contact.
*Support occupier events and building activities to enhance community engagement.
*Liaise with facilities, security, and building management teams to ensure seamless operations.
*Maintain a professional, organised, and welcoming reception area at all times.
*Provide a concierge-style service that enhances the overall occupier experience, reflecting the luxury standards of the building.
Required Skills & Qualifications:
*At least 2 years previous experience in a Receptionist, Concierge, Front of House, Guest Relations, Hospitality, or Customer Service role within luxury hotels, private members clubs, premium residential developments, or high-end corporate offices.
*Excellent communication and interpersonal skills, capable of building relationships with a diverse range of people.
*Strong administration and organisational abilities, with a good working knowledge of Microsoft Office.
*Outstanding attention to detail and a proactive, solutions-focused approach.
*Polished, professional, and highly presentable, with a friendly, confident, and approachable demeanour.
*Customer-focused with a genuine passion for delivering exceptional service standards in a luxury setting.
Benefits:
*Competitive salary of £35,000 per annum.
*Opportunity to work in a premium, luxury commercial environment.
*Be part of a team that values exceptional customer service and presentation.
*Engage in varied tasks that ensure every day is dynamic and fulfilling.
To apply for the Front of House Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.