Full job description*Job Title: Customer Service Officer
*Client: Provide Equipment Hub Croydon
*Working days: Monday- Friday (every 7/8 weeks there will be a requirement to work a Saturday (a day off during the week). All staff on Saturday rota
*Hours: 08:30 - 17: 00 with half an hour for Lunch, Every 10 weeks or so, there will be a requirement to do a week of 09:30 - 18:00 shift.
*Working arrangements: 3 days in the office/ 2 days from home (once fully trained - managers discretion)(CR0 4RR)
*Pay Rate: £16 per hour PAYE
Job Duties:
*Being the first point of contact for interaction with vulnerable clients and their carers.
*Take decisions within established procedures dealing with end user and prescriber queries and issues.
*Ability to work flexibly to support the move to stretched working days and weekend operating as required.
*Liaising with external clients and internal company functions, to arrange daily work schedules for equipment deliveries and collections.
*Co-ordinate delivery priorities with logistics and technical officers, in accordance to company guidance standards, ensuring that urgent requests are initiated in a timely fashion.
Person Specification: The ideal candidate must have:
*Ability to work with vulnerable individuals, including adults with disabilities, mental health conditions, or older people.
*Experience liaising with carers and understanding their needs and challenges
*Previous experience in a customer facing role
*Strong interpersonal skills, including empathy, patience and active listening
*Competent in using IT systems




















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