Full job descriptionCustomer Service Agent – Chat-Based Support
Location: Bournemouth Town Centre (office-based)
Salary: Up to £33,000 (dependent on experience)


Due to rapid growth we are adding to our team!


Are you passionate about helping people and working with a product you genuinely believe in?
We’re looking for a motivated Customer Service Agent to join a fast-growing accounting software company that’s aiming to take on Xero. This innovative platform is already gaining strong traction in the market, and you’ll play a key role in supporting customers as the business continues to scale.
This is a chat-based support role. You’ll be helping users resolve issues, answering questions, and ensuring they get the most value from the software, all within a collaborative and supportive team environment.


What you’ll be doing:
*Providing high-quality customer support via chat and email
*Troubleshooting issues and guiding users through the software
*Ensuring customers have a positive, seamless experience
*Working closely with the wider team to share feedback and improve processes


What we’re looking for:
*Experience in customer service or customer support (SaaS experience is a bonus)
*Strong written communication skills
*A problem-solving mindset with great attention to detail
*Ability to commute to Bournemouth Town Centre within 45–60 minutes


What’s on offer:
*A team that genuinely believes in the product and values your input
*A commercially savvy yet supportive manager
*The opportunity to be part of an exciting growth story in a competitive market