Full job descriptionCustomer Service Administrator
Location: King’s Lynn, Norfolk
Salary: Competitive, dependent on experience
The Opportunity
A well-established organisation is seeking a Customer Service Administrator to join its busy support team. This role is ideal for someone who enjoys delivering excellent customer service, has strong administrative skills, and thrives in a fast-paced office environment. Full training will be provided, making this an excellent opportunity for someone looking to develop their career within a growing business.
Key Responsibilities
*Handle a high volume of inbound customer enquiries via telephone.
*Accurately log and manage customer requests using internal systems.
*Direct enquiries to the appropriate departments where required.
*Provide customers with updates regarding ongoing requests and queries.
*Maintain accurate records of customer interactions and correspondence.
*Support administrative activities across the wider team.
*Assist with service coordination duties when required.
*Contribute to delivering an excellent customer experience at all times.
*Undertake general office administration and support tasks.
Skills and Experience
*Professional and friendly telephone manner.
*Strong verbal and written communication skills.
*Excellent organisational and time management abilities.
*High attention to detail and accuracy.
*Ability to prioritise and manage multiple tasks effectively.
*Confident interacting with customers and colleagues.
*Positive, reliable and proactive approach to work.
*Competent user of Microsoft Office, including Outlook, Excel and Word.
*Comfortable working within a busy, fast-paced environment.
*Previous experience within customer service, administration or an office-based role would be advantageous.
*Interest in technology or IT-related environments would be beneficial but is not essential.
What’s on Offer
*Competitive salary dependent on experience.
*Generous annual leave allowance plus bank holidays.
*Company pension scheme.
*Private healthcare benefits.
*Ongoing training and development opportunities.
*Clear career progression pathways.
*Supportive and collaborative working environment.
*Regular team events and activities.
*Free parking and additional workplace benefits.
Working Hours
Full-time, office-based position, Monday to Friday, with early and standard working patterns available.