Full job descriptionProject Lead (Operations & Project Support)
Location: IP30
Job Type: Full-time
Salary: £28,000 - £30,000 per annum
About the Role
We are seeking a proactive and organised Project Lead (Operations & Project Support) to support the successful delivery of projects from initial handover through to completion. Working closely with Project Managers, installation teams, customers, and suppliers, you will coordinate projects, manage logistics, maintain project documentation, and ensure operational excellence throughout the project lifecycle.
This is an ideal opportunity for an experienced Project Coordinator, Operations Coordinator, or Contracts Administrator looking to develop their project management career.
Key Responsibilities
Project Coordination & Delivery
*Coordinate new projects following handover from the Sales Team.
*Support Project Managers in planning, scheduling, and delivering projects on time and within budget.
*Liaise with customers, suppliers, contractors, and installation teams throughout project delivery.
*Monitor project progress and proactively resolve issues.
*Provide installation teams with drawings, technical documentation, and testing requirements.
*Deputise for Project Managers when required, ensuring continuity of project delivery.
*Build and maintain strong relationships with customers, contractors, and site managers.
Operations & Logistics
*Coordinate material requirements and place supplier orders.
*Schedule installations and support resource planning.
*Arrange deliveries and allocate materials with warehouse and installation teams.
*Organise travel and accommodation for engineers and installers.
Project Administration
*Maintain accurate project records and CRM data.
*Create and manage Operation & Maintenance (O&M) manuals and project documentation.
*Manage installation enquiries and project communications.
*Ensure all project documentation is completed and issued on time.
Aftersales Support
*Support project valuations alongside the Accounts Team.
*Raise repair and maintenance quotations.
*Coordinate commissioning activities and aftersales support.
*Manage spare parts requests and manufacturer warranty claims.
Health & Safety
*Support compliance with company health and safety procedures.
*Complete and maintain risk assessments and site documentation.
*Monitor site reports and promote best practice across all projects.
Skills & Experience
*Previous experience in Project Coordination, Project Administration, Operations Coordination, or a similar role.
*Strong organisational skills with the ability to manage multiple priorities.
*Excellent communication and stakeholder management skills.
*Strong problem-solving ability and attention to detail.
*Proficient in Microsoft Office and CRM systems.
*Ability to work independently and collaboratively within a team.
*Knowledge of health and safety processes within a project or operational environment is desirable.
What We’re Looking For
We’re looking for a highly organised individual who enjoys taking ownership, coordinating multiple stakeholders, and driving projects forward. This role offers an excellent opportunity to progress into Project Management while playing a key role in the successful delivery of customer projects.