Full job descriptionLocation: Office based


Hours: Full time (8:30am – 5pm, Monday – Friday)


Salary: £26,500 to £27,500 per annum


Our client is looking for someone initally on a temporary basis with a view to become permanent for the right candidate.


This is an exciting opportunity for a Travel Administrator to join a specialist business.


About the Opportunity
We are seeking a highly organised and detail-focused Travel Administrator to join a successful and growing travel business based in Norwich.
This role is ideal for someone who enjoys working in a fast-paced environment, takes pride in delivering outstanding customer service and has a keen eye for detail. You will play an important role in supporting customers throughout their travel journey, ensuring all arrangements are managed accurately and professionally.
It focuses on administration, coordination and delivering an exceptional customer experience.
The Role
As a Travel Coordinator, you will be responsible for supporting clients before, during and after their travel arrangements. You will ensure bookings are managed efficiently, travel documentation is accurate, and customer enquiries are handled to the highest standard.
We’re looking for someone who is organised, dependable and committed to providing excellent service, while maintaining exceptional attention to detail.
Key Responsibilities
*Deliver consistently high levels of customer service
*Prepare and issue accurate travel documentation
*Coordinate travel arrangements, including flights, transfers and accommodation
*Respond to customer enquiries via telephone, email and social media
*Maintain accurate and up-to-date customer records
*Monitor and process payments
*Liaise with suppliers to confirm arrangements and resolve queries
*Support colleagues and internal departments to ensure smooth delivery of bookings
*Complete administrative tasks accurately and within deadlines
About You
*Previous experience within travel, customer service or an administrative environment is desirable
*Highly organised with excellent attention to detail
*Professional, approachable and customer-focused
*Strong written and verbal communication skills
*Able to manage multiple tasks and prioritise effectively
*Confident using Microsoft Office and business systems
*Calm under pressure with strong problem-solving abilities
*Reliable team player who takes pride in delivering high-quality work




For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge
Please also request Andrea or Maxine on Linkedin