Full job descriptionResidential Property Client Support Co-Ordinator
Location: Norwich / East Anglia
Hours: Monday to Friday, 9:00am to 5:00pm (flexible working pattern considered)
Salary: Competitive + Benefits
Are you passionate about delivering exceptional customer service?
An exciting opportunity has arisen for a Residential Property Client Support Co-Ordinator to join a highly regarded and growing legal firm. This role is ideal for a customer-focused professional who enjoys working in a fast-paced environment, building strong client relationships, and playing a key role in the client onboarding journey.
Working within a supportive Residential Property team, you will be the first point of contact for new clients, ensuring a seamless and professional experience from initial enquiry through to onboarding and throughout the conveyancing process.
The Role
As a Residential Property Client Support Co-Ordinator, your duties will include:
*Acting as the first point of contact for new and existing clients
*Handling telephone and online enquiries professionally and efficiently
*Preparing and issuing quotations and supporting documentation
*Guiding clients through the onboarding process
*Conducting client identification, due diligence, anti-money laundering (AML), and source of funds checks
*Opening new client matters and ensuring all required information is accurately recorded
*Undertaking conflict checks and maintaining accurate client records
*Preparing and issuing initial client care documentation
*Reviewing returned paperwork and uploading documentation to the case management system
*Supporting fee earners with diary management and appointment scheduling where required
*Liaising with clients, third parties, and internal departments to ensure matters progress smoothly
*Assisting with file closing processes and administrative reporting
*Maintaining compliance with regulatory requirements, best practice standards, and service level agreements
About You
We are keen to hear from candidates who have strong customer service and administration experience, ideally gained within a legal, financial services, property, or professional services environment.
You will demonstrate:
*Excellent customer service and interpersonal skills
*Strong verbal and written communication abilities
*A professional, approachable, and empathetic manner
*The ability to manage a high-volume workload effectively
*Strong organisational and time-management skills
*Excellent attention to detail
*Confidence handling sensitive client information
*Good problem-solving skills and a proactive approach
*Strong IT skills, including Microsoft Office applications
*Experience using case management systems would be advantageous
*An understanding of AML, compliance, client due diligence, or onboarding processes would be beneficial
What’s on Offer?
*Competitive salary
*Supportive and collaborative team environment
*Career development and training opportunities
*Modern working practices and flexible approach to working arrangements
*Opportunity to join a progressive and growing firm with an excellent reputation
If you have a passion for customer service, enjoy working within a professional environment, and would like to be part of a successful Residential Property team, we would love to hear from you.
To apply or for a confidential discussion about this opportunity, please contact Michelle Topley at Reed by email . Alternatively apply online