Full job descriptionWe are looking for a professional and service driven Concierge to join our team based in London. This is a temporary position with both Day and Night shifts.


Key Duties:
*Deliver excellent customer service to all residents.
*Greet all residents professionally and courteously.
*Proactively anticipate resident’s needs.
*Aid and engage with all guests/residents and colleagues within the development.
*Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
*Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and reviewing CCTV system.
*Carry out regular building checks and log/report any maintenance that is required through the correct channels.
*Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
*Ensure the communal areas are always kept clean, tidy, and presentable.
*Report any incidents, problems, or complaints to the appropriate manager promptly.
*Dealing with guests/residents’ concerns or complaints, including a follow-up in person or writing.
*Complete the am/pm/overnight operational reports and handover and report any operational issues.
Requirements:
*Experience in Residential or 5* Hotels.
*Reliable and great timekeeping.
*Immaculate presentation and dress.
*Strong written and verbal communication skills in English.
*Have excellent communication skills.
*Experience in the highest level of customer service.
*Be able to demonstrate initiative