Full job descriptionWe have a Bedford based IT Company seeking an IT Support Specialist. This is a permanent role paying £35-40k pa. Details below.


IT Support Specialist


Our client is looking for a talented individual with an extensive technical background who are passionate about delivering exceptional customer service and enjoy problem-solving. You would have worked in a similar business for at least five years and have a growing passion for IT. Will work both internally and at Customer sites around Bedfordshire delivering IT Support Services.


Our client is an IT company based in Bedford. IT have a vast number of different clients, ranging from 1-2 person setups to 150s, with different needs and requirements. Their technicians are multi-skilled to provide exceptional support.


Key Responsibilities:


• Deliver high-quality remote & on-site support on various technical issues and problems.


• Responding appropriately to and effectively resolving client issues, queries or incidents.


• Utilise various platforms to respond, handle, and escalate issues.


• You will have a ’hands-on’ problem-solving approach, solving problems within strict SLA time frames.


• Take ownership of incidents assigned to you and manage them through to resolution.


• Ensuring SLAs are met: time to respond, time to resolve and first-time-fix.


• Application troubleshooting.


• Produce and keep up-to-date documentation on client’s systems.


Required skills and capabilities:


• Recent experience providing IT Support in a commercial environment.


• IT certifications such as MCP, CCNA CompTIA would be an advantage.


• Technical on-site support.


Essential individual attributes:


• Good technical understanding of current leading technologies & solutions.


• Ability to prioritise workloads under pressure and ensure deadlines are met.


• Excellent organisation, decision-making, judgement and planning skills.


• Great customer relations skills to understand client’s needs, concerns and requirements.


• Process-focused.


• Flexible, calm and approachable, ’can do’ attitude.


• To be reliable and honest.


• Ability to work well within a team, supporting other team members.


• Willingness to learn and gain relevant accreditations.


Experience supporting:


• Microsoft 365 Administration and Troubleshooting


• Desktop Operating systems inc Windows 10/11


• Office Applications • Azure AD Administration and Troubleshooting


• Active Directory Administration


• Windows Server Operating systems


• Basic network troubleshooting.


• Email Security Solutions - eg Mimecast, Symantec, Proofpoint, Microsoft Defender


• Good knowledge of networking technologies, i.e. LAN, WAN, TCP/IP, routing, switching and subnet addressing.


• Good understanding of Network Management, Security and Configuration


• Experience with network monitoring and troubleshooting tools • Wireless • Firewalls


Benefits:


• Excellent benefits such as pension, sick pay, and on-site parking.


• Working hours will be 40 hours a week during standard business hours


• 21 days’ annual leave plus bank holidays and other public holidays


• Continual professional development plans


• Competitive salary


• Access to company vehicle


• Company pension


• On-site parking • Sick pay Working week:


• Monday to Friday 08:30 - 17:30


• Weekend availability as and when required (paid or time in lieu)


Application question(s): • How many years of IT support experience (within the last 5 years) do you have? • Do you live in the UK and can commute daily to our office in Bedford, ready to start before working hours? Education: • A-Level or equivalent (required) Experience: • IT Support service: 5 years (required and recent)