Tier 1 Technical Support Engineer
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Added before 7 Days
- England,London,City of London
- Full Time, Permanent
- Competitive salary
Job Description:
Full job descriptionJob Purpose:
Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance.
Principal duties and responsibilities:
*Act as the primary technical support contact for the client both remotely and on-site when needed
*Provide support to users via telephone, email, remote control, and in-person
*Accurately log incidents and service requests in Becrypt’s ticketing system
*Ensure tickets are always kept up-to-date with case details
*Work collaboratively to support team members in IT related matters
*Provide troubleshooting assistance as required to the Technical Services team
*Escalate problems where necessary to management or third-party suppliers
*Undertake small to medium-sized IT projects as instructed by the Technical Services team
*Diagnose and resolve technical issues on your own and as part of a team
*Ensure a high level of customer service and support is provided
*Assist with troubleshooting and resolving infrastructure issues
*Keep documentation and wiki up to date
*Be available for 24/7 on-call support on a rotational basis, when required
Skills and Experience:
*Ability to multitask, prioritise tasks and work well under pressure
*Excellent written and verbal communication skills
*Confident, clear, and professional telephone manner
*A genuine interest in technology and a willingness to learn
*Proactive and works well as part of a team or alone
*Exposure to, and support of, cloud based services:
*Microsoft Office 365
*Microsoft Azure
Package & discretionary benefits:
*25 days annual leave plus an additional 2 days after 2 years’ service
*5 days additional holiday purchase available
*Private medical insurance
*Heath cashback plan with Healthshield
*Pension scheme
*Life cover 4 x salary
*Season ticket loan
*Salary exchange benefits (ride2work, pension)
*Subsidised gym membership
*Employee referral scheme
*
Role will be subject to an employment screening process and will require security clearance.
Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance.
Principal duties and responsibilities:
*Act as the primary technical support contact for the client both remotely and on-site when needed
*Provide support to users via telephone, email, remote control, and in-person
*Accurately log incidents and service requests in Becrypt’s ticketing system
*Ensure tickets are always kept up-to-date with case details
*Work collaboratively to support team members in IT related matters
*Provide troubleshooting assistance as required to the Technical Services team
*Escalate problems where necessary to management or third-party suppliers
*Undertake small to medium-sized IT projects as instructed by the Technical Services team
*Diagnose and resolve technical issues on your own and as part of a team
*Ensure a high level of customer service and support is provided
*Assist with troubleshooting and resolving infrastructure issues
*Keep documentation and wiki up to date
*Be available for 24/7 on-call support on a rotational basis, when required
Skills and Experience:
*Ability to multitask, prioritise tasks and work well under pressure
*Excellent written and verbal communication skills
*Confident, clear, and professional telephone manner
*A genuine interest in technology and a willingness to learn
*Proactive and works well as part of a team or alone
*Exposure to, and support of, cloud based services:
*Microsoft Office 365
*Microsoft Azure
Package & discretionary benefits:
*25 days annual leave plus an additional 2 days after 2 years’ service
*5 days additional holiday purchase available
*Private medical insurance
*Heath cashback plan with Healthshield
*Pension scheme
*Life cover 4 x salary
*Season ticket loan
*Salary exchange benefits (ride2work, pension)
*Subsidised gym membership
*Employee referral scheme
*
Role will be subject to an employment screening process and will require security clearance.
Job number 4144648
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