Full job descriptionOur Client are looking for an experienced Night Concierge to join their team at a luxury residential estate based in South-East London.


Working 4 on 4 off, hours are 7pm - 7am.


Salary is £30,000 annually.


Duties:


*Provide superior customer service to residents and visitors, ensure the smooth day-to-day running of the development, and act as the onsite representative of managing agent
*Responsible for maintaining a secure, safe, professional and welcoming environment at all times, ensuring that the building reflects the premium standards expected by residents.
*Work closely with managing agent to ensure operational matters are logged, monitored and followed through effectively.
*Acting as the primary point of contact for residents, visitors and contractors
*Greeting all residents and guests in a courteous and professional manner
*Managing enquiries in person, by phone and by email in a timely and respectful way
*Handling complaints calmly and escalating appropriately to managing agent
*Supporting resident requests relating to access, deliveries, bookings and general building queries
*Maintaining a smart personal appearance and professional demeanour at all times
*Monitor CCTV and building access systems
*Manage access control including fobs, key tags and visitor entry
*Challenge unknown individuals politely and professionally where appropriate
*Conduct regular internal and external patrols of communal areas and car park
*Monitor fire alarm panels and report/escalate faults immediately
*Follow emergency procedures for fire, flood, power outage or security incidents
*Maintain accurate incident logs and ensure all events are recorded promptly
*Escalate urgent risks immediately to managing agent and emergency services where required
*Ensure the building remains secure during shift handovers
*Conduct daily visual inspections of all communal areas including lobby, corridors, gym, cinema room, rooftop terrace and car park
*Identify and log defects, wear and tear, cleaning issues or safety concerns promptly
*Escalate urgent maintenance issues immediately
*Monitor cleanliness standards and report where contractor performance falls below expectation
*Ensure communal areas are tidy, presentable and aligned with premium building standards
*Check lighting, signage and general condition during patrols
*Report damage or vandalism without delay
*Proactively suggest improvements where presentation standards can be enhanced
*Log all maintenance issues accurately using the building’s management system (e.g. Dwellant)
*Track and follow up on outstanding maintenance requests where appropriate
*Facilitate contractor access to plant rooms, apartments and communal areas
*Verify contractor attendance and completion of works where possible
*Escalate delays or repeated non-attendance to managing agent
*Maintain clear written handovers between day and night concierge regarding ongoing works
*Ensure bins are presented for collection in accordance with the collection schedule
*Return bins promptly following collection
*Monitor bin areas for cleanliness and misuse
*Report missed collections immediately
*Ensure waste areas remain orderly and do not negatively impact resident experience
*Accurately log all maintenance issues, incidents and resident requests using the building management system
*Maintain clear and professional written shift handovers
*Record all contractor attendance and works status
*Ensure access control updates (fobs/key tags) are properly documented
*Maintain accurate parcel records and obtain signatures where required
*Escalate unresolved issues in a timely manner to managing agent