Full job descriptionContract Manager – Soft Facilities Management
Covering Brighton / Crawley / Chichester / Horsham
Monday – Friday, 7:30am – 3:30pm
Up to £45,000 basic + bonus
Electric vehicle provided


We’re looking for an experienced Contract Manager to take ownership of a multi-site Soft Facilities Management contract covering cleaning, bulk waste collection and grounds maintenance.


This is a hands-on operational role where you’ll be responsible for ensuring services are delivered to a consistently high standard, while managing teams, budgets, client relationships and performance across multiple sites.


The Role
You’ll have responsibility for the day-to-day delivery and performance of the contract, working closely with clients, residents, stakeholders, subcontractors and frontline teams.
Key responsibilities will include:
*Managing the delivery of cleaning, grounds maintenance and bulk waste services across multiple sites.
*Conducting regular audits, inspections, estate walkabouts and risk assessments.
*Ensuring services meet agreed KPIs, contract specifications and Health & Safety requirements.
*Leading and supporting dispersed frontline teams, including recruitment, onboarding, training, rotas and performance management.
*Managing subcontractors and ensuring quality, compliance and safe working practices.
*Monitoring contract budgets and ensuring expenditure remains within agreed limits.
*Working with clients, residents, housing officers and stakeholders to resolve service issues and maintain strong relationships.
*Managing customer feedback and service escalations.
*Responding to incidents, hazards and operational issues and implementing corrective actions.
*Identifying and delivering continuous improvement opportunities across the contract.
*Maintaining high standards of Health & Safety and environmental compliance.


About You
We’re looking for someone with a strong background in Soft Facilities Management who is comfortable managing people, contracts and operational delivery across multiple locations.
You’ll ideally have:
*Proven experience managing soft FM services, particularly cleaning and grounds maintenance.
*Experience managing £1m+ contracts with strong commercial and operational oversight.
*Strong people-management experience, ideally leading dispersed or frontline teams.
*Experience with budget management and exposure to full P&L accountability.
*A track record of managing multi-site facilities management contracts.
*Strong knowledge of Health & Safety, compliance and industry best practice.
*Excellent communication and stakeholder-management skills.
*A full UK driving licence.
*IOSH Managing Safely or equivalent would be advantageous.


What’s on Offer?
*Monday – Friday working hours, 7:30am – 3:30pm.
*Electric company vehicle provided.
*Competitive salary and benefits package.
*Private medical insurance.
*Enhanced pension scheme.
*Life assurance.
*Additional annual leave.
*Flexible working arrangements.
*Company bonus.
*Retail discounts.
*Employee Assistance Programme.
*Personal development and career development opportunities.
*Cycle to Work Scheme and Season Ticket Loans.


If you’re an experienced Soft FM Contract Manager looking for a role with genuine responsibility across a large, multi-site operation, we’d love to hear from you.