Full job descriptionCustomer Care Advisor
We are working with an extremely well-known, industry leading organisation on the lookout for a Customer Care Advisor to join their team in Somerset. This is an extremely exciting time to join a growing team within a fantastic company.
Our client’s Customer Care Advisors play a critical role maintaining and developing sales of their products to their customers in Retail and/or Specification divisions in the UK and Ireland. Through a positive approach, they will problem solve whilst working with a strong sense of urgency and a high degree of accuracy.
This Customer Care Advisor must be proactive, professional and confident with strong initiative and the ability to multi-task. They will have excellent communication skills to ensure strong working relationships with internal and external customers.
Key Responsibilities:
*Respond in a professional, polite and timely manner to queries coming from all channels (email, phone, social media, etc…)
*Process and manage the full order cycle using the ERP system, to include:
*Understanding and communicating stock availability
*Placing the order to meet customers expected delivery dates
*Monitoring order status
*Liaising with couriers to obtain delivery status
*Communicating any issues/delays to our customers
*Following up on any queries/ investigation and resolutions
*Keep track of outstanding projects and to keep customers updated at all times
*Complaint management
*Learn and adhere to all Company procedures and requirements
*Keep up to date with company Terms & Conditions and Customers’ Contract Agreements, including returns and product warranties
*Work closely with the Supply Chain and Sale Managers to overcome blockers and maximise the order posting enabling the company to meet its Company sales target
*Provide support to external Sales team
*Identify opportunities to improve service and feedback on potential challenges and root cause analysis
*Adhere to department SLAs
*Any other tasks and projects requested by your manager
KEY SKILLS & REQUIREMENTS
*Excellent verbal and written communication skills
*Polite, friendly and professional
*Attention to detail
*Organisation skills
*Ability to look for continuous improvements
*Strong team player
*Ability to build rapport via phone, chat, email
*Competent in Microsoft Office
*Customer Service experience
*Flexibility/adaptability managing multiple tasks
*Problem-solving and analytical skills
*Positive can-do attitude
*Self-motivated
By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.