Full job descriptionOur client - a long-established Systems and Software House based in Bedford - seeks an Account Manager/Project Manager who has some resilience to engage with customers and bridge the gap between sales and deployment.
DUTIES:
*Client relationship management – builds trust, understands client needs and maintains strong relationships.
*Communication – communicates clearly and confidently with clients, teams and stakeholders.
*Organisation and prioritisation – manages multiple accounts, deadlines and competing demands effectively.
*Stakeholder management – balances requirements and keeps the right people informed.
*Project Planning and delivery – turns objectives into clear plans, milestones and responsibilities.
*Commercial awareness – understands budgets, scope, contracts and growth opportunities.
*Sales focus – identifies opportunities, promotes value and supports revenue growth.
*Problem-solving – identifies issues early and develops practical solutions.
*Leadership – coordinates teams and provides clear direction without direct authority.
*Adaptability and resilience – remains calm and focused under pressure, adapting to change while maintaining delivery and client confidence.
*Negotiation – manages expectations, scope changes and conflicting priorities.
*Accountability – takes ownership and follows through on commitments.
*Emotional intelligence – understands different perspectives and handles challenging conversations professionally