Full job descriptionAre you a confident communicator with a passion for helping people? We?re looking for a Property Specialist to join our clients team and provide expert support to landlords across the UK. This is an exciting opportunity in the property sector, offering flexible working, a 12-week structured training programme, and excellent employee benefits. Previous experience in property or housing would be advantageous.
What you?ll do:
*Act as a first point of contact for landlords via phone, email, live chat, video calls, and online forums, providing clear, accurate, and solution-focused guidance.
*Log and maintain all interactions to ensure information is accurate and up to date.
*Meet and maintain high standards of performance, achieving KPIs such as call response times and customer satisfaction scores.
*Signpost landlords to additional resources, third-party services, or training where appropriate.
*Support landlords with queries on property management, tenancy processes, and legislation within the private rental sector.
Additional Information:
*4 days from home per week, with a centrally located office for the 5th day.
*25 days, increasing to 26 after 3 years? service, and 27 after 5 years.
*4 times salary.
*Westfield Health.
*10-week structured plan to support your development.
*12-month fixed-term 37.5 per week between 8.30am ? 5.30pm.
*Starting Salary £28,135 per annum