Full job descriptionDay Porter: Fixed Shift - Monday to Wednesday pm and Saturday and Sunday (Days off Thursday and Friday)


Core Competencies & Key attributes
*Friendly, respectful, and resident-focused
*Diligent with excellent attention to detail
*Proactive and capable of working independently
*Discreet, reliable, and professional at all times
*Takes pride in maintaining a high-quality environment
Primary Responsibilities
*Resident Services & Front Desk Duties:
*Act as the first point of contact for residents and guests, offering courteous, professional assistance at all times.
*Assist residents with carrying parcels, shopping bags, and suitcases (of a normal weight).
*Provide concierge-style services including handling deliveries, booking transport, and assisting with service requests.


*Building Checks & Monitoring:
*Conduct scheduled building checks throughout the day to ensure the property is secure, well-maintained, and fully operational.
*Check communal areas, stairwells, plant rooms, lifts, car parks, and external grounds.
*Identify and report maintenance issues, safety hazards, or unauthorised access.
*Monitor lighting, fire exits, alarm panels, and emergency systems as part of routine inspections.


*Building Presentation & Cleanliness:
*Maintain high standards of cleanliness and presentation in the reception area and common parts.
*Ensure lobby areas are welcoming, tidy, and free from obstruction.


*Contractor & Visitor Management:
*Welcome and supervise contractors and tradespeople working on-site.
*Keep accurate records of all contractor visits, including names, times, and job details.
*Log and monitor keys issued and ensure secure return upon completion of work.


*Parcel & Delivery Handling:
*Accept and log incoming deliveries securely.
*Store parcels in designated areas and notify residents promptly for collection.
*Ensure deliveries are handed over appropriately and respectfully.


*Health & Safety Awareness:
*Remain alert to health and safety risks and report any issues immediately to management.
*Record hazards, incidents, and equipment faults in daily logs.
*Support fire and emergency procedures and assist residents when required.


*Administrative Support & Record Keeping:
*Maintain daily logs and shift reports including building checks, contractor records, parcel logs, key movement, and incidents.
*Assist the management team with occasional administrative tasks and resident communications.
Essential Experience
*Previous experience in a similar role within luxury residential property or hospitality.
*Exceptional customer service and communication skills.
*Professional appearance and demeanour.
*Basic IT literacy for using logbooks, emails, and reporting systems.
*Knowledge of building operations and health & safety practices.
Desirable Experience
*SIA License (desirable, depending on property requirements).
*First Aid Certificate (preferred or willingness to undertake training).