Full job descriptionDo you have experience working within the Travel Industry? Do you have a good understand of Galileo GDS and knowledgeable of all things fare & rules? We have the role or you!
We are working with a reputable Tour Operator who are looking for a Sales Support / Operations Executive to join their Operations team, helping to manage everything from flights, accommodation, rail, care hire, ferries and much more!
The role:
*Manage a variety of tasks covering both the ground and air functions within the sales support department, working closely with the sales and products teams.
*Book on-request or out-of-date range items including:
*Flights
*Accommodation
*Cruise
*Rail
*Car Hire
*Motorhome
*Ferries
*Transfers
*Excursions
*Book and ticket international and domestic air travel using Galileo GDS system - published and IT fares
*Confidently and effectively manage schedule changes, cancellations, re-issues and refunds within deadlines and whilst ensuring minimal costs and penalties to the business.
*Demonstrate exceptional knowledge of fare rules, airline policies and company terms & conditions.
*Handle general enquiries from both internal teams and external customers.
*Ensure service level agreements are maintained with regards to email response times.
*Demonstrate a customer-centric approach and proactive communication via phone and email.
*Collaborate with internal departments to ensure a consistent and streamlined service.
*Stay updated on supplier policy changes, industry regulations, and travel technology tools.
The person / experience required:
*Previous experience from within travel operations and/or customer support is essential.
*Canada and North America destination and/or supplier knowledge would be a strong advantage.
*Proficient GAL GDS experience is essential
*Experience in ticketing & reissuing IT fares and dealing with B2B/Tour Ops is essential
*Excellent interpersonal skills with the ability to build trusting relationships with colleagues.
*Knowledge or first-hand experience of cruise and rail products would be an advantage
*Ability to confidently support customers and/or other areas of the business in emergency or crisis situations.
The package:
*A salary of circa £30,000, dependant on experience
*Hybrid working (Central London location)
*Predominantly Monday - Friday (office working hours)
*Excellent pension scheme
*Private Health Insurance
*Staff travel programme
Interested?
Please click APPLY below or contact