Full job descriptionWe are recruiting for a Customer Service Representative (Temp to perm) to join a lovely, stable and growing business who have their UK Head Office and distribution centre based here in Leighton Buzzard. For this role, all candidates MUST have previous office based experience, within a customer service based position.
Location: Leighton Buzzard, fully office based, NO remote working.
Working Hours: 09:00 - 17:00, Monday to Friday = 37.5 hours per week.
Contract Type: Temp to perm.
Overview:
*This is a varied role that combines customer service with administrative support, ensuring customers receive an excellent experience from enquiry through to order completion. The successful candidate will be a confident communicator with excellent organisational skills & the ability to manage multiple tasks in a fast-paced environment.
Duties:
*Deliver exceptional customer service via telephone and email.
*Process customer orders accurately and efficiently.
*Respond promptly to customer enquiries, resolving issues professionally.
*Liaise with internal departments including Sales, Warehouse, Purchasing and Accounts.
*Maintain accurate customer records and databases.
*Respond to customer enquiries in a timely & professional manner.
*Monitor customer orders and provide updates on delivery schedules.
*Handle returns, credits and customer complaints, ensuring timely resolution.
*Ensure all customer interactions are handled in line with company procedures and service standards.
Requirements:
*Previous experience in a customer service and administration role - office based.
*Excellent verbal and written communication skills.
*Strong organisational skills with great attention to detail.
*Ability to prioritise workload and manage multiple tasks.
*Confident telephone manner.
*Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel.
*Positive, proactive and team-focused attitude.
*Experience using CRM systems.