Full job description1st Line IT Support Technician
Salary: £26,000-£30,000 per year
Location: Saffron Walden
Job Type: Full-time, Hybrid
About Us
Our client is a growing IT managed services business providing IT and infrastructure solutions to a range of customers.
We are looking for an enthusiastic 1st Line IT Support Technician to join the team and provide day-to-day technical support to customers.
Key Responsibilities
*Provide 1st line technical support via telephone, email and ticketing systems.
*Troubleshoot basic hardware, software and Windows issues.
*Support Microsoft 365 and user accounts.
*Assist with basic Active Directory and networking issues.
*Set up and configure laptops, desktops and peripherals.
*Manage and update support tickets.
*Escalate more complex issues to 2nd Line.
*Provide excellent customer service.
About You
We are open to entry-level candidates and those with some previous IT support experience or a foundation in IT.
You should have:
*An interest in developing a career in IT.
*Basic Windows and Microsoft 365 knowledge.
*Good general computer and troubleshooting skills.
*Strong communication and customer service skills.
*A willingness to learn and develop.
A full UK driving licence and access to a car is preferred.
What We Offer
*£26,000-£30,000 salary
*Hybrid working
*Clear progression into 2nd Line support
*Company pension
*Additional annual leave
*Company events
*On-site parking
*Paid overtime opportunities
*Funding towards IT certifications