Full job descriptionReed Business Support is delighted to be recruiting on behalf of a growing and customer-focused organisation based in Chatham for a Junior Customer Service Administrator. This is an excellent opportunity for someone looking to develop their career within administration and customer service in a supportive and professional environment.
The RoleAs a Junior Customer Service Administrator, you will play a key role in supporting customers and ensuring the smooth day-to-day running of administrative processes. You will be the first point of contact for enquiries, processing orders accurately and providing excellent customer service throughout the customer journey.
Key Responsibilities*Respond to customer enquiries via telephone and email
*Process and manage customer orders efficiently
*Maintain and update internal systems accurately
*Resolve routine customer queries and issues
*Provide administrative support to the wider team
*Ensure customer records are kept up to date
*Assist with filing, reporting and data entry tasks
*Deliver a professional and positive customer experience
About You*Previous customer service or administration experience is desirable
*Excellent communication and interpersonal skills
*Strong attention to detail and accuracy
*Positive, proactive and willing-to-learn attitude
*Ability to work effectively as part of a team
*Competent user of Microsoft Office applications
Salary & Working Pattern£25,000 per annum
Monday to Friday
Benefits*Full training and ongoing support provided
*Company pension scheme
*Employee Assistance Programme
*Generous holiday allowance
How to ApplyIf you are looking to take the next step in your customer service and administration career, we would love to hear from you. Apply today to be considered for this exciting opportunity.