Full job descriptionResident Services Associate | Temp, Immediate Start | Sheffield
We’re recruiting on behalf of our client, a leading Build-to-Rent operator, for a Resident Services Associate to join their on-site team at a premium residential development in Sheffield city centre.
This is a temporary role starting ASAP. It’s ideal for someone who enjoys being the face of a building and can hit the ground running.
Location: Sheffield city centre
Start: Immediate / ASAP
Hours: Full-time, Monday to Friday with occasional weekend cover for events and viewings
The role
You’ll be the main point of contact for residents, guests and contractors, combining front-of-house hosting, leasing support and day-to-day building coordination. Your day-to-day will include:
Resident relations and community
*Providing a warm, professional welcome at the front desk for residents, visitors, deliveries and contractors
*Onboarding new residents, including delivering home demonstrations
*Handling resident queries and requests promptly through the Resident App ticketing system
*Helping to organise and host community events such as resident socials, movie nights and welcome evenings
*Resolving resident concerns fairly and professionally
Leasing support
*Following up new enquiries and matching prospective residents to available apartments
*Arranging and conducting viewings and development tours
*Supporting renewals and resident retention
About you
*Previous experience in residential lettings, BTR, hospitality, concierge or customer service (BTR experience is a real advantage)
*A confident, friendly communicator with great attention to detail
*Comfortable using property management systems and resident apps
*Organised and able to juggle priorities in a fast-paced environment
*Available to start immediately
*Full right to work in the UK