Full job descriptionLettings Co-ordinator | Lettings & Property ManagementAre you an experienced Lettings Co-ordinator or Property Management professional looking for your next career opportunity with a highly regarded independent estate agency?
Our client is a multi-award-winning, progressive agency with an excellent reputation and a strong focus on developing its people. They offer tailored training and career progression within a supportive and high-performing team.
The RoleThis is a varied position combining lettings coordination, property management, customer service and administration. You’ll play a key role in ensuring tenancies progress smoothly, properties remain compliant and landlords and tenants receive an excellent level of service.
Key Responsibilities*Manage tenancy progression, paperwork and move-ins
*Deal with landlord, tenant and customer enquiries
*Coordinate repairs, maintenance and contractors through to completion
*Arrange safety certificates and pre-tenancy works
*Monitor and chase rent arrears
*Manage check-outs, deposits and deposit disputes
*Maintain accurate property and tenancy records
*Ensure properties remain compliant with current legislation
*Manage keys and complete regular audits
*Handle incoming calls, emails and correspondence
*Provide general lettings and property management administration
*Update Alto CRM and maintain accurate records
*Support the wider Lettings and Property Management teams as required
What We’re Looking For*Previous experience in lettings administration, tenancy progression, lettings or property management
*Excellent organisational and administrative skills
*Strong communication and customer service abilities
*Excellent attention to detail
*Ability to prioritise, multitask and work to deadlines
*Calm and professional approach under pressure
*Strong telephone manner
*Good knowledge of Microsoft Word, Excel and PowerPoint
*Alto CRM experience would be advantageous
*Good understanding of lettings processes and current legislation
*Positive, proactive and solutions-focused attitude
*Ability to work independently and as part of a team
Why Join?*Join an award-winning independent estate agency
*Excellent reputation within the property industry
*Supportive and positive working environment
*Individual training and career development plans
*Opportunity to build your career across lettings and property management
*A varied role within a busy and successful department
If you’re organised, motivated and passionate about delivering excellent customer service, this could be a fantastic opportunity to develop your career with a leading independent agency.