IT Support Technician - Manchester
other jobs Adria Solutions
Added before 5 Days
- England,North West,Greater Manchester
- Full Time, Permanent
- £28,000 - £40,000 per annum, negotiable
Job Description:
Full job descriptionIT Support Technician - Manchester
We are seeking an IT Support Technician to join our team in a new and exciting role within our IT department. The successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times.
We are looking for someone who is a team player, enthusiastic, and eager to learn. You will have previous experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email.
Key Responsibilities
*Respond to and resolve technical queries and incidents, owning the resolution process.
*Prioritize incoming support requests effectively.
*Provide support via phone, email, in-person, and remote tools for teams across multiple locations.
*Drive service improvements and contribute to process enhancements.
*Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management.
*Ensure all service-level agreements (SLAs) are met.
*Escalate technical issues as required.
*Perform routine software and hardware configuration and installations.
*Deliver excellent customer service, ensuring users are updated throughout the resolution process.
*Recommend improvements to team performance and operational efficiency.
Key Skills & Experience
*Experience managing Office 365, including OneDrive, Exchange, Teams, and Yammer.
*Experience with Azure Active Directory maintenance.
*VMware
*Desktop support experience for Windows 11 and macOS systems.
*Device management and monitoring experience, including Entra ID.
*ITIL Foundation knowledge, ideally certified.
*iOS/iPhone/iPad support and configuration.
*Familiarity with IT service desk tools (e.g., FreshService, remote desktop support).
Desirable Skills:
*LAN/WLAN administration (HP Procurve, Cisco Meraki).
*VOIP telephony systems (RingCentral, 3CX).
*Mobile device management experience.
Interested? Please Click Apply Now
IT Support Technician - Manchester City Centre
We are seeking an IT Support Technician to join our team in a new and exciting role within our IT department. The successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times.
We are looking for someone who is a team player, enthusiastic, and eager to learn. You will have previous experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email.
Key Responsibilities
*Respond to and resolve technical queries and incidents, owning the resolution process.
*Prioritize incoming support requests effectively.
*Provide support via phone, email, in-person, and remote tools for teams across multiple locations.
*Drive service improvements and contribute to process enhancements.
*Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management.
*Ensure all service-level agreements (SLAs) are met.
*Escalate technical issues as required.
*Perform routine software and hardware configuration and installations.
*Deliver excellent customer service, ensuring users are updated throughout the resolution process.
*Recommend improvements to team performance and operational efficiency.
Key Skills & Experience
*Experience managing Office 365, including OneDrive, Exchange, Teams, and Yammer.
*Experience with Azure Active Directory maintenance.
*VMware
*Desktop support experience for Windows 11 and macOS systems.
*Device management and monitoring experience, including Entra ID.
*ITIL Foundation knowledge, ideally certified.
*iOS/iPhone/iPad support and configuration.
*Familiarity with IT service desk tools (e.g., FreshService, remote desktop support).
Desirable Skills:
*LAN/WLAN administration (HP Procurve, Cisco Meraki).
*VOIP telephony systems (RingCentral, 3CX).
*Mobile device management experience.
Interested? Please Click Apply Now
IT Support Technician - Manchester City Centre
Job number 4159334
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