Full job descriptionThis is a pivotal position within a busy office environment, ideal for someone who thrives in a fast-paced setting and takes pride in delivering high-quality, accurate administrative support. The successful candidate will play a vital role in supporting customer services and internal operations, with a strong focus on precision, efficiency, and excellent service delivery.
Key Responsibilities
*Carry out day-to-day administrative tasks accurately and independently.
*Produce and maintain reports accurately and within required timeframes.
*Deliver professional and friendly support via telephone and email.
*Develop a strong understanding of processes, products, and services to provide informed assistance.
*Maintain and update databases with a high level of accuracy and attention to detail.
*Respond to internal and external enquiries promptly, clearly, and professionally.
*Support the wider team in achieving business objectives and delivering outstanding customer service.
What We’re Looking For
*Previous experience within a busy administrative role.
*Exceptional attention to detail and a methodical approach to work.
*Strong communication and interpersonal skills, including a professional telephone manner.
*Highly organised, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
*Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
*GCSEs (or equivalent) in English and Mathematics.