Full job descriptionSenior Loss Adjuster - High Net Worth & Major LossLocation: Field-based
Salary: Competitive + Benefits
Handle Exceptional Claims. Deliver Outstanding Outcomes.

Are you an experienced Property Loss Adjuster looking to take on some of the most complex and high-value claims in the market?


We’re looking for a talented and customer-focused Senior Loss Adjuster to join our specialist team, managing a diverse portfolio of High Net Worth, Major Loss and complex property claims, including subsidence and escape of oil incidents. This is a fantastic opportunity to work with prestigious clients, high-value properties and challenging losses that will test and develop your technical expertise.



You’ll play a pivotal role in guiding policyholders through difficult circumstances, delivering exceptional service while providing expert technical advice to clients, brokers and insurers.





What will your day look like:

As a Senior Loss Adjuster, you’ll take ownership of claims from instruction through to settlement, ensuring every case is managed proactively, accurately and professionally.



Key responsibilities include:


*Managing a portfolio of High Net Worth, Major Loss and complex property claims.
*Delivering market-leading customer service aligned to demanding client expectations.
*Conducting investigations, site visits and assessments to determine cause, extent and value of losses.
*Producing high-quality reports and technical recommendations for insurers and clients.
*Maintaining regular communication with policyholders, brokers, insurers and other stakeholders throughout the claims journey.
*Ensuring all claims are progressed efficiently and in line with service level agreements and performance targets.
*Building strong relationships with clients and brokers to support long-term partnerships and business growth.
*Working collaboratively with colleagues and specialist suppliers to achieve the best possible outcomes.
*Identifying opportunities to utilise wider Davies Group services for the benefit of customers and clients.
*Participating in a one week in three out-of-hours on-call rota for a key client account.
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Knowledge and Abilities:

We’re keen to hear from individuals who combine strong technical adjusting expertise with exceptional relationship management skills.


You’ll ideally have:


*Proven experience handling property claims within a loss adjusting environment.
*Strong knowledge of High Net Worth and domestic property claims.
*Previous exposure to major loss claims, or a desire to develop within this area.
*Progress towards, or completion of, ACILA, FCILA or an equivalent professional qualification.
*Excellent written and verbal communication skills.
*The ability to manage multiple priorities in a fast-paced, changing environment.
*Outstanding customer handling and stakeholder management skills.
*A proactive, resilient and solutions-focused approach.
*Strong attention to detail and commitment to technical accuracy.
*A full UK driving licence.

Benefits
Career & Purpose
*Davies Innovation Lab
*Leadership training programme
*Funding for professional qualifications
*Thrive at Davies; learning opportunities
Environmental & Social
*The Davies Foundation
*Local charity funding
*Pennies To Heaven
*Employee Resource Groups
*Employee volunteering programme
Financial Health
*Pension, 5% employee and 5% employer contribution
*My Choices at Davies provides; High Street discounts and Financial wellbeing hub
*Life assurance: x4
*Refer a Friend
*Cycle to Work Scheme
*Lease car salary sacrifice
*Davies Incentive Plan
*Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
*Wellbeing centre; move, munch, money & mind focus
*Discounts with 100’s of UK retailers
*EAP; 24/7 confidential helpline
*25 days holiday, increases to 26 days after 5 years and 27 after 10 years
*Flexible working
*Dress for your day
*Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
*Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan