2nd Line Engineer
other jobs VIQU IT Recruitment
Added before 2 Days
- England,West Midlands,Worcestershire,Redditch
- Full Time, Permanent
- Competitive salary
Job Description:
Full job description
2nd Line Support Engineer
Redditch
Permanent - Full-time
VIQU have partnered with a growing Managed Service Provider who are looking to recruit an experienced 2nd Line Support Engineer to join their team. This is a hands-on support role focused on day-to-day ticket resolution, desktop support and troubleshooting across a broad range of customer environments.
The role offers exposure to a wide range of technologies across end-user support, Microsoft, servers, infrastructure, networking and virtualisation, making it well suited to an engineer with a broad technical grounding who enjoys working across different environments.
Key Responsibilities
*Provide 2nd Line technical support across a range of customer environments
*Manage and resolve escalated support tickets within agreed SLAs
*Provide hands-on desktop and end-user support across hardware, software and Microsoft technologies
*Troubleshoot Windows, Microsoft 365 and Active Directory issues
*Support server and infrastructure environments
*Assist with networking and connectivity troubleshooting
*Support virtualised environments and backup infrastructure
*Assist with customer projects, upgrades, deployments and technical changes
*Maintain accurate technical documentation and ticket records
*Provide a professional and customer-focused support service
Key Requirements
*Experience in a 2nd Line IT Support or Desktop Support role
*Previous MSP experience is advantageous - broad technical knowledge across different technologies and environments is essential
*Strong troubleshooting and problem-solving skills
*Good knowledge of Microsoft 365, Windows and Active Directory
*A good grounding across servers, infrastructure and networking
*Exposure to Windows Server, Hyper-V and Veeam
*Understanding of core networking concepts and general connectivity
*Experience working within a structured support environment and to agreed SLAs
*Strong customer communication skills
*Apple/Mac support experience would be advantageous
2nd Line Support Engineer
Redditch
Permanent - Full-time
2nd Line Support Engineer
Redditch
Permanent - Full-time
VIQU have partnered with a growing Managed Service Provider who are looking to recruit an experienced 2nd Line Support Engineer to join their team. This is a hands-on support role focused on day-to-day ticket resolution, desktop support and troubleshooting across a broad range of customer environments.
The role offers exposure to a wide range of technologies across end-user support, Microsoft, servers, infrastructure, networking and virtualisation, making it well suited to an engineer with a broad technical grounding who enjoys working across different environments.
Key Responsibilities
*Provide 2nd Line technical support across a range of customer environments
*Manage and resolve escalated support tickets within agreed SLAs
*Provide hands-on desktop and end-user support across hardware, software and Microsoft technologies
*Troubleshoot Windows, Microsoft 365 and Active Directory issues
*Support server and infrastructure environments
*Assist with networking and connectivity troubleshooting
*Support virtualised environments and backup infrastructure
*Assist with customer projects, upgrades, deployments and technical changes
*Maintain accurate technical documentation and ticket records
*Provide a professional and customer-focused support service
Key Requirements
*Experience in a 2nd Line IT Support or Desktop Support role
*Previous MSP experience is advantageous - broad technical knowledge across different technologies and environments is essential
*Strong troubleshooting and problem-solving skills
*Good knowledge of Microsoft 365, Windows and Active Directory
*A good grounding across servers, infrastructure and networking
*Exposure to Windows Server, Hyper-V and Veeam
*Understanding of core networking concepts and general connectivity
*Experience working within a structured support environment and to agreed SLAs
*Strong customer communication skills
*Apple/Mac support experience would be advantageous
2nd Line Support Engineer
Redditch
Permanent - Full-time
Job number 4161568
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