Full job descriptionWe are recruiting on behalf of a leading supported housing organisation for an experienced Housing Support Officer to join a specialist service in Coventry.

This is a rewarding opportunity to support individuals experiencing homelessness, multiple disadvantage and complex needs, helping residents overcome barriers and move towards greater independence.

Key Responsibilities of a Housing Support Officer:*Manage a caseload and provide high-quality one-to-one and group support.
*Build trusting relationships using strength-based and trauma-informed approaches.
*Develop and review outcome-focused support plans and risk assessments.
*Support residents with complex needs, including mental health, substance misuse and offending histories.
*Promote independent living, tenancy sustainment and positive move-on opportunities.
*Support residents with rent, benefits, budgeting and tenancy management.
*Maintain accurate case records and ensure safeguarding requirements are met.
*Work effectively with Local Authorities, Police, Probation, health services and other partner agencies.
*Support residents to develop practical housing and independent living skills.
*Work positively and proportionately with risk while maintaining a non-judgemental approach.
About You:
*Experience working with people experiencing homelessness, complex needs or multiple disadvantage.
*Experience within supported housing, homelessness, accommodation-based or similar services.
*Strong knowledge of safeguarding, support planning and risk management.
*Experience using trauma-informed and strength-based approaches.
*Excellent communication, organisation and record-keeping skills.
*The ability to work confidently with residents and external professionals.
*A full UK driving licence.
Working Pattern:
The service operates Monday to Friday between 8am and 8pm, with Housing Support Officers working on a shift rota covering these hours.
The role also includes participation in an on-call rota covering weekends and Bank Holidays.

A company car is provided for this role.

If you are passionate about helping people achieve greater independence and are looking for a rewarding role within a specialist supported housing service, apply today to this Housing Support Officer role for a confidential discussion.

Please apply to this Housing Support Officer role or contact katie.***@niyaapeople.co.uk