Full job descriptionThe Role
As a Flexible Learning Officer, you will play a key role in supporting the delivery and development of West London College’s Flexible and Distance Learning provision. Working closely with the Customer Service & Learning Experience Coordinator, you will help ensure learners receive a responsive, inclusive and high-quality experience throughout their learning journey.
You will be a key point of contact for prospective and existing learners, responding to enquiries, providing accurate information and resolving issues promptly and professionally. You will monitor learner progress, maintain accurate records and support learners with attendance, retention, achievement and progression.
The role will also involve supporting enrolment activities, working with College teams, suppliers and stakeholders, and contributing to the continuous improvement of Flexible and Distance Learning programmes, processes and learner services.
The ideal candidate will:
We are looking for a proactive, organised and learner-focused individual with a strong commitment to delivering excellent customer service. You will have the ability to communicate confidently with a wide range of learners and colleagues, manage competing priorities and work effectively in a busy environment.
You will bring:
*Strong verbal and written communication skills, with an excellent telephone manner.
*Excellent customer service and interpersonal skills, with a professional and approachable manner.
*Strong organisational skills and the ability to prioritise and manage a varied workload.
*Excellent attention to detail and accuracy when maintaining learner records and information.
*A proactive approach to problem-solving, with the ability to resolve enquiries and escalate issues appropriately.
*Strong digital skills, including experience with CRM systems, learning management systems and Microsoft Office or Google Workspace.
*The ability to work collaboratively with colleagues, suppliers and stakeholders, while also using your own initiative.
*A willingness to learn and adapt to new systems, processes and ways of working.
*A commitment to confidentiality, equality, safeguarding and maintaining high standards of professionalism.
If you are passionate about supporting learners and delivering an excellent customer experience, we would welcome your application.
Safeguarding of Children and Vulnerable Adults
In line with Keeping Children Safe in Education All employment offers are subject employment checks. These include (some of which are dependent on the role and the individual): Enhanced DBS including Children’s Barred List check, DfE teaching/management Barred List check, on-line searches, overseas criminal record check, evidence of identity and Right to Work in the UK, satisfactory references, confirmation of medical fitness, evidence of relevant qualifications and a check of previous employment history.
The College is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment. You will be required to become familiar with the College’s policies, and comply with the requirements to safeguard and protect the welfare of children and young people and vulnerable adults. All staff are asked to complete mandatory training in relation to KCSIE and other key areas, and to read the relevant policies.
Equality, Diversity and Inclusion
The College has a strong commitment to working towards the implementation of equality of opportunity in both service delivery and employment. The College’s mission and strategic objectives directly support this aim. All employees are required to actively support the development, dissemination and implementation of this aim and related policies and programmes.
Recruitment Process
The email account you use to apply will be used for all recruitment communication. Please ensure that you use an email account that you regularly monitor.
All application forms must be fully completed, including a full record of education and employment history. Incomplete applications will not be considered for shortlisting.
The salary for this position is inclusive of London weighting. Please note that we advertise our salaries on a range to indicate the trajectory of progression that can be made. Appointments are usually made at the start of the salary range.
We may close this vacancy early if we receive enough applications, so we encourage you to submit yours promptly. If you don’t hear from us within 2–3 weeks after the closing date, please know that, unfortunately, you have not been shortlisted this time. We truly appreciate your interest and hope you’ll consider applying for future opportunities with us.
**Please note that we do not accept CVs**