Full job descriptionAccount Executive – Technology Services
Account Management | Customer Success | Renewals | Upselling & Cross-Selling

An established and growing technology services organisation is looking for an Account Executive to join its commercial team, taking responsibility for a portfolio of existing customers within the insurance & financial sectors.

This is an excellent opportunity for someone who enjoys building long-term customer relationships while also having the commercial drive to grow accounts through renewals, upselling and cross-selling.

You will act as a key point of contact for customers, developing a strong understanding of their businesses and identifying where additional technology products and services can add value.

Core responsibilites:
*Managing and developing a portfolio of existing customer accounts
*Building strong relationships with key stakeholders, including IT Managers, CIOs and senior decision-makers
*Driving customer retention and long-term account growth
*Identifying opportunities to upsell and cross-sell additional products and services
*Managing contract renewals and supporting commercial negotiations
*Holding regular customer meetings and providing clear updates around services, deliverables and actions
*Proactively identifying and resolving customer issues before they escalate
*Working closely with technical, pre-sales and wider commercial teams to develop customer solutions
*Maintaining accurate CRM records, opportunities, forecasts and account plans
Essential Skills:
*Previous Account Executive, Account Management or Customer Success experience
*Experience working within technology, IT services, managed services or a similar environment
*Strong customer relationship and stakeholder management skills
*Experience supporting renewals, upselling and cross-selling
*Confidence communicating with both technical and senior business stakeholders
*Strong negotiation and commercial skills
*A proactive, organised and self-motivated approach
*The ability to take ownership of customer relationships and deliver against revenue targets
*This is a great opportunity to join a business where you can develop your commercial career while managing genuine long-term customer relationships rather than focusing purely on transactional sales.