Telecoms Maintenance Engineer
other jobs Flotek
Added before 4 Days
- Scotland,Fife
- Full Time, Permanent
- £32,000 - £35,000 per annum
Job Description:
Full job descriptionJob Title: Telecoms Maintenance Engineer
Location: Based in Fife, Scotland (Field-based, covering Scotland & North England)
Salary: £32,000 - £35,000 per annum depending on experience + Company van provided
Job Type: Full-time, Permanent
Working Hours: Monday to Friday, 8 hours per day within our operating hours of 08:00 to 18:00, with a 30-minute lunch break. On-call and overtime available on a shared rota.
About Flotek:
Flotek Group is one of the UK’s fastest-growing technology providers, delivering IT, cyber security and communications solutions to SMEs. As part of our employee-owned "Purple Army", you’ll join a collaborative team focused on expertise, trust and delivering exceptional service to our partners.
The Role:
We’re looking for a Telecoms Maintenance Engineer based in Fife to support customers across Scotland and the North of England. This is a field-based role focused primarily on telecoms and connectivity, with a basic IT support element.
You’ll install, maintain and troubleshoot hosted voice, telephony and connectivity solutions, attending both planned installations and reactive service calls. You’ll become a trusted face for our partners, providing excellent customer service while taking ownership of incidents through to resolution.
Travel is required, including occasional overnight stays. Applicants must hold a full UK driving licence and have the right to work in the UK.
Key Responsibilities:
*Diagnose and resolve on-site telephony, voice and connectivity issues.
*Deliver handset deployments, telephony installations and moves/adds/changes.
*Install and troubleshoot SIP trunks, broadband circuits, routers, switches and firewalls.
*Carry out proactive maintenance visits and site health checks.
*Coordinate with carriers, suppliers and Openreach engineers.
*Provide basic first-line IT support for desktops, laptops, printers and Microsoft 365 queries.
*Own incidents through to resolution, escalating where required.
*Maintain accurate documentation within HaloPSA and ITGlue.
*Deliver excellent customer service and identify opportunities for improvement.
*Participate in a shared on-call rota.
What We’re Looking For
Essential
*Minimum 2 years’ experience in a telecoms, communications, MSP or field engineering role.
*Strong VoIP and hosted telephony experience.
*Understanding of SIP, RTP, NAT and networking fundamentals.
*Experience with routing, switching, VLANs, wireless and firewalls.
*Structured cabling, patching, testing and handset deployment experience.
*Strong customer-facing and communication skills.
*Ability to work independently and manage your own workload.
*Full UK driving licence.
Desirable
*Microsoft 365 and general IT support experience.
*Microsoft Teams Phone, Direct Routing and Operator Connect knowledge.
*Experience with Gamma, Horizon, CallSwitch, Yealink or similar platforms.
*Familiarity with SonicWall, UniFi, Aruba or DrayTek networking.
*CompTIA Network+, MS-900, AZ-900 or other relevant certifications.
*Experience using HaloPSA, ITGlue, Datto or similar MSP tools.
Technologies You’ll Work With:
Voice & Telephony
*FloCX (Gamma/Cisco), FloOne and Floline+
*Microsoft Teams Phone and Operator Connect
*SIP trunking and hosted VoIP platforms
*Yealink handsets
*IVR, call queues, voicemail and call routing
*Mobile and unified communications solutions
Connectivity & Networking
*SoGEA, FTTC, FTTP and leased lines
*SonicWall, UniFi, Aruba and DrayTek networking
*VLANs, switching and firewall configuration
*Structured cabling, patching and testing
*Carrier fault management
*HaloPSA and ITGlue
What You’ll Get
*EMI Share Equity Scheme ("Purple Pie")
*Company van, fuel card, tools, laptop and mobile phone
*Birthday day off plus an additional life-event day
*Charity Give Back Day
*Perkbox employee discounts
*Employee Assistance Programme
*Funded training and certifications
*Clear career progression into senior engineering, Rapid Response or technical leadership roles
Apply Now
If you’re an experienced telecoms engineer looking for a varied field-based role with a growing technology business, we’d love to hear from you.
Candidates with experience as a Telecoms Engineer, Telecoms Technician, Comms Engineer, MSP Engineer, Telecommunications Support Technician or Field-Based Telecoms Engineer are encouraged to apply.
Location: Based in Fife, Scotland (Field-based, covering Scotland & North England)
Salary: £32,000 - £35,000 per annum depending on experience + Company van provided
Job Type: Full-time, Permanent
Working Hours: Monday to Friday, 8 hours per day within our operating hours of 08:00 to 18:00, with a 30-minute lunch break. On-call and overtime available on a shared rota.
About Flotek:
Flotek Group is one of the UK’s fastest-growing technology providers, delivering IT, cyber security and communications solutions to SMEs. As part of our employee-owned "Purple Army", you’ll join a collaborative team focused on expertise, trust and delivering exceptional service to our partners.
The Role:
We’re looking for a Telecoms Maintenance Engineer based in Fife to support customers across Scotland and the North of England. This is a field-based role focused primarily on telecoms and connectivity, with a basic IT support element.
You’ll install, maintain and troubleshoot hosted voice, telephony and connectivity solutions, attending both planned installations and reactive service calls. You’ll become a trusted face for our partners, providing excellent customer service while taking ownership of incidents through to resolution.
Travel is required, including occasional overnight stays. Applicants must hold a full UK driving licence and have the right to work in the UK.
Key Responsibilities:
*Diagnose and resolve on-site telephony, voice and connectivity issues.
*Deliver handset deployments, telephony installations and moves/adds/changes.
*Install and troubleshoot SIP trunks, broadband circuits, routers, switches and firewalls.
*Carry out proactive maintenance visits and site health checks.
*Coordinate with carriers, suppliers and Openreach engineers.
*Provide basic first-line IT support for desktops, laptops, printers and Microsoft 365 queries.
*Own incidents through to resolution, escalating where required.
*Maintain accurate documentation within HaloPSA and ITGlue.
*Deliver excellent customer service and identify opportunities for improvement.
*Participate in a shared on-call rota.
What We’re Looking For
Essential
*Minimum 2 years’ experience in a telecoms, communications, MSP or field engineering role.
*Strong VoIP and hosted telephony experience.
*Understanding of SIP, RTP, NAT and networking fundamentals.
*Experience with routing, switching, VLANs, wireless and firewalls.
*Structured cabling, patching, testing and handset deployment experience.
*Strong customer-facing and communication skills.
*Ability to work independently and manage your own workload.
*Full UK driving licence.
Desirable
*Microsoft 365 and general IT support experience.
*Microsoft Teams Phone, Direct Routing and Operator Connect knowledge.
*Experience with Gamma, Horizon, CallSwitch, Yealink or similar platforms.
*Familiarity with SonicWall, UniFi, Aruba or DrayTek networking.
*CompTIA Network+, MS-900, AZ-900 or other relevant certifications.
*Experience using HaloPSA, ITGlue, Datto or similar MSP tools.
Technologies You’ll Work With:
Voice & Telephony
*FloCX (Gamma/Cisco), FloOne and Floline+
*Microsoft Teams Phone and Operator Connect
*SIP trunking and hosted VoIP platforms
*Yealink handsets
*IVR, call queues, voicemail and call routing
*Mobile and unified communications solutions
Connectivity & Networking
*SoGEA, FTTC, FTTP and leased lines
*SonicWall, UniFi, Aruba and DrayTek networking
*VLANs, switching and firewall configuration
*Structured cabling, patching and testing
*Carrier fault management
*HaloPSA and ITGlue
What You’ll Get
*EMI Share Equity Scheme ("Purple Pie")
*Company van, fuel card, tools, laptop and mobile phone
*Birthday day off plus an additional life-event day
*Charity Give Back Day
*Perkbox employee discounts
*Employee Assistance Programme
*Funded training and certifications
*Clear career progression into senior engineering, Rapid Response or technical leadership roles
Apply Now
If you’re an experienced telecoms engineer looking for a varied field-based role with a growing technology business, we’d love to hear from you.
Candidates with experience as a Telecoms Engineer, Telecoms Technician, Comms Engineer, MSP Engineer, Telecommunications Support Technician or Field-Based Telecoms Engineer are encouraged to apply.
Job number 4163687
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