Full job descriptionLocation - Witney
About the Role
My client are looking for a highly organised and customer-focused Internal Account Manager to join their Procurement team. This is a varied role responsible for managing the full lifecycle of internal sales and procurement activities, from initial quotation requests through to ordering, renewals and after-sales support.
Working closely with customers, consultants, suppliers and internal teams, you’ll ensure customers receive accurate quotations, timely updates and an excellent service throughout their purchasing journey.
Key Responsibilities
*Manage the end-to-end sales process for designated regions, from quotation through to order fulfilment.
*Produce accurate and competitive quotations within agreed service levels.
*Build strong relationships with schools, consultants, suppliers and internal stakeholders.
*Convert approved quotations into sales orders and issue contractual documentation.
*Place and manage orders for hardware, software, licensing and project-related equipment.
*Coordinate with project teams to ensure products are delivered in line with installation schedules.
*Manage software, licensing, broadband and hardware warranty renewals.
*Act as a first point of contact for customer and consultant enquiries.
*Work with suppliers to obtain pricing, product information and lead times.
*Support warranty claims, invoice queries and supplier certification requirements.
*Maintain accurate records within CRM and finance systems.
About You
You’ll be someone who enjoys building relationships, thrives in a fast-paced environment and takes pride in delivering excellent customer service.
You will have:
*Previous experience in an internal sales, account management, purchasing or customer service role.
*Strong administration and organisational skills.
*Excellent written and verbal communication skills.
*Experience managing multiple priorities and working to deadlines.
*A high level of accuracy and attention to detail.
*Confidence communicating with customers, suppliers and colleagues at all levels.
*Good IT skills, including experience using CRM and business systems.
*A proactive and collaborative approach to work.
Desirable Experience
*Experience working within the IT channel or technology sector.
*Understanding of ICT products, services and licensing.
*Experience of procurement processes.
*Knowledge of the education sector and schools market.
If you’re looking for a role where you can make a real difference, while developing your commercial and customer relationship skills within a growing organisation, we’d love to hear from you.