Full job descriptionIT Manager – Contract - £350 p/d - London
Working pattern: Monday and Wednesday in the London office; Tuesday and Thursday half-days, worked remotely
We are looking for an IT Manager or Senior IT Support Engineer to join an established SME on a contract basis to take ownership of their device, identity and security estate. You’ll report directly to the COO and work closely with People, Finance and Engineering teams.


The engagement follows a fixed weekly pattern:
*Monday: Full day in the London office
*Tuesday: Half-day remotely
*Wednesday: Full day in the London office
*Thursday: Half-day remotely


The office-based days are focused on hands-on support, hardware and onboarding activity.
What You’ll Own:


Device Fleet
*Manage the macOS estate through Microsoft Intune, including enrolment, configuration profiles, patching, application deployment and compliance baselines.
*Manage zero-touch provisioning through Apple Business Manager and VPP.
*Own the full device lifecycle, from procurement through to secure wipe and disposal.
Identity, Access & Security
*Configure and maintain Conditional Access and device compliance policies.
*Administer Microsoft 365 and Microsoft Entra ID, including SSO, MFA, licensing and least-privilege access.
*Own joiner, mover and leaver processes and access management.
IT Support
*Manage end-to-end IT support through Zendesk, including triage, SLAs and escalation.
*Lead technical onboarding and offboarding.
*Use ticket trends to identify process improvements, recurring issues and opportunities for self-service.
Compliance & Governance
*Maintain and extend ISO 27001 controls across IT.
*Produce the evidence required to sustain accreditation and support client security reviews.
*Help ensure our IT governance scales as headcount grows across the UK and US.
Documentation & Asset Management
*Maintain clear, current IT processes, procedures and runbooks.
*Build and maintain a self-service knowledge base that another owner could pick up and operate.
*Maintain an accurate hardware, software and asset register.
Automation
*Automate provisioning, reporting and routine support wherever it creates meaningful leverage.
*Use automation and AI to help the IT function scale with headcount without scaling cost unnecessarily.


You’ll be someone who:
*Is proactive about security and compliance while remaining excellent at user support and problem resolution.
*Has strong documentation and process-management skills and can balance multiple priorities effectively.
*Is comfortable picking up a running IT function quickly and operating independently from the outset.
*Takes a practical, hands-on approach and is happy to get into the detail when required.
*Looks for opportunities to automate, simplify and improve the way IT operates.


Ideally, You’ll Also Have
*Previous contract or interim experience within a startup or scale-up.
*Experience implementing or maintaining ISO 27001 controls.
*Experience with Apple Business Manager and VPP.
*ITIL Foundation certification or equivalent experience.
*Experience with cloud infrastructure security.