NNDR Business Rates Officer
other jobs Adecco
Added before 7 Days
- England,London,Greater London,Croydon
- Full Time, Temporary
- £20.38 - £27.03 per hour
Job Description:
Full job descriptionJob Title: Revenues Officer (Business Rates / NNDR)
Location: Local authority based in Croydon - Hybrid Working (can be remote depending on experience)
Hourly rate: £20.38 PAYE / £27.03 Umbrella
Contract Length: 6-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 36 hours
ASAP Start
In this role, you’ll play a key part in managing Business Rates accounts and delivering exceptional customer service across multiple channels. Your day-to-day will involve:
*Keeping Business Rates accounts accurate and up-to-date - applying reductions, updating payer details, issuing refunds, and tracing gone-aways.
*Negotiating post-summons payment arrangements that help maximise council income.
*Handling customer contact via phone, email, online services, and written correspondence.
*Supporting court hearings by agreeing arrangements and requesting adjournments when needed.
*Taking ownership of recovery actions and advising customers on Business Rates processes.
*Resolving queries quickly while maintaining professionalism and sensitivity.
*Agreeing instalment plans and promoting Direct Debit options.
*Managing re-valuation schedules and updates from the Valuation Office Agency.
*Preparing detailed cases for enforcement agents and ensuring correct allocation of payments.
*Driving recovery on post-liability order debt to maximise collection.
What We’re Looking For
*Essential Business Rates knowledge
*NNDR experience
*The ability to work confidently in a fast-paced setting
*Excellent communication and negotiation skills
*Strong understanding of legislation and how to interpret it
*Comfortable managing workloads and working to deadlines
*Solid IT skills and confidence using digital systems
*A professional approach to handling sensitive information
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Location: Local authority based in Croydon - Hybrid Working (can be remote depending on experience)
Hourly rate: £20.38 PAYE / £27.03 Umbrella
Contract Length: 6-month contract (possibility of extension)
Working Pattern: Full Time, Monday - Friday, 36 hours
ASAP Start
In this role, you’ll play a key part in managing Business Rates accounts and delivering exceptional customer service across multiple channels. Your day-to-day will involve:
*Keeping Business Rates accounts accurate and up-to-date - applying reductions, updating payer details, issuing refunds, and tracing gone-aways.
*Negotiating post-summons payment arrangements that help maximise council income.
*Handling customer contact via phone, email, online services, and written correspondence.
*Supporting court hearings by agreeing arrangements and requesting adjournments when needed.
*Taking ownership of recovery actions and advising customers on Business Rates processes.
*Resolving queries quickly while maintaining professionalism and sensitivity.
*Agreeing instalment plans and promoting Direct Debit options.
*Managing re-valuation schedules and updates from the Valuation Office Agency.
*Preparing detailed cases for enforcement agents and ensuring correct allocation of payments.
*Driving recovery on post-liability order debt to maximise collection.
What We’re Looking For
*Essential Business Rates knowledge
*NNDR experience
*The ability to work confidently in a fast-paced setting
*Excellent communication and negotiation skills
*Strong understanding of legislation and how to interpret it
*Comfortable managing workloads and working to deadlines
*Solid IT skills and confidence using digital systems
*A professional approach to handling sensitive information
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Job number 4168405
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