Full job descriptionExclusive Vacancy: Claims Manager - International Casualty
Lloyd’s Syndicate
City of London
I am currently partnered with a leading Lloyd’s Syndicate who are seeking a Claims Manager to join their growing Casualty division.
This role will be handling and managing a broad range of Casualty Claims from global jurisdictions, with a particular focus on Australia and Canada.
My client is looking for an experienced International Casualty Claims individual with strong experience handling across Aus/Canada jurisdictions, and someone with experience overseeing delegated claims arrangements/DCAs.


Key Responsibilities
Claims Management & Technical Oversight
*Manage a portfolio of complex and high-value international casualty claims from first notification through to final resolution.
*Provide technical leadership and oversight across the International Casualty Claims portfolio, ensuring claims are managed in accordance with Syndicate guidelines, Lloyd’s requirements and applicable regulatory standards.
*Oversee the investigation, evaluation, reserving, negotiation and settlement of claims across multiple jurisdictions.
*Conduct detailed policy coverage analysis and provide guidance on complex liability and coverage matters.
*Escalate significant, large-loss, contentious or sensitive claims to senior claims management, providing clear recommendations and appropriate action plans.
*Ensure accurate, timely and appropriate reserving, maintaining financial discipline and transparency throughout the claims lifecycle.
Delegated Authority Oversight
*Manage and oversee the performance of Coverholders, Delegated Claims Administrators (DCAs) and other delegated claims service providers.
*Monitor delegated authority arrangements to ensure compliance with agreed claims handling authorities, service standards, governance requirements and reporting obligations.
*Identify and implement opportunities to improve claims processes, controls, governance and operational effectiveness.
*Litigation & External Stakeholder Management
*Lead the management of litigated claims, working closely with external counsel, loss adjusters and other professional advisers.
*Develop and drive appropriate litigation strategies, balancing claims outcomes, coverage considerations and commercial objectives.
*Build and maintain strong working relationships with brokers, insureds, adjusters, legal representatives, reinsurers and other key stakeholders.
*Represent the claims function at market meetings, mediations, settlement negotiations and relevant industry forums where required.
Portfolio Management & Underwriting Support
*Analyse claims experience and emerging trends to identify key loss drivers, areas of exposure and potential underwriting opportunities.
*Provide claims insight and portfolio analysis to Underwriters, Actuaries and senior management to support business planning, portfolio management and profitability objectives.
*Attend client and broker meetings where required, providing specialist claims expertise and supporting strong market relationships.
*Work collaboratively with the Wordings function to identify policy wording issues, emerging coverage concerns and opportunities for product and coverage enhancement.
Reporting & Governance
*Prepare and present claims management information, trend analysis and performance reporting for senior management and relevant committees.
*Support internal and external audit activity as required.
*Ensure claims activity is conducted in accordance with applicable regulatory, legal and Lloyd’s requirements, as well as relevant internal governance standards.
*Contribute to strategic claims initiatives, process improvement projects and wider departmental objectives
Key Relationships
*As a senior member of the Claims function, the International Casualty Claims Manager will work closely with Underwriters, Actuaries, Brokers, Coverholders, Delegated Claims Administrators, Reinsurers, legal counsel and other external stakeholders.
*The role will provide specialist claims expertise, support effective portfolio management and underwriting decisions, and contribute valuable insight into claims trends, exposures and emerging issues.


Skills & Experience Required
*Significant experience in international casualty claims within the Lloyd’s and/or London Market.
*Demonstrable expertise in managing complex liability claims across multiple jurisdictions, with particular experience in Canada and Australia.
*Strong technical knowledge of casualty insurance coverage, liability exposures and litigation management.
*Experience overseeing delegated authority claims arrangements, including Coverholders, DCAs and other third-party claims service providers.
*Proven experience managing large-loss, complex and contentious claims through to resolution.
*Strong stakeholder management skills, with the ability to build credibility and effective relationships across underwriting, broking, legal, claims and client communities.
*Excellent analytical, negotiation, communication and decision-making skills.
*Experience providing technical guidance, coaching or mentoring to claims professionals.