Application Support Engineer
other jobs INTEC SELECT LIMITED
Added before 3 Days
- England,South East,Berkshire,Windsor and Maidenhead
- Full Time, Permanent
- £60,000 - £65,000 per annum
Job Description:
Full job descriptionApplications Support Engineer | £65,000 | Maidenhead
Hybrid Working Pattern
Overview:
An excellent opportunity has arisen for an Applications Support Engineer to join an established organisation, providing support across core business applications.
The successful candidate will provide Level 1 support, manage Level 2/3 escalations and support application improvements and transformation projects. You will work closely with internal teams and third-party providers to ensure systems remain effective and reliable.
Role & Responsibilities:
*Support core business applications and ensure business continuity.
*Provide application support and escalate complex L2/L3 issues.
*Troubleshoot application, database and system issues.
*Work with business teams to understand and resolve requirements.
*Support application integration, automation and process improvements.
*Support databases, master data and operational reporting.
*Support document management and content workflows.
*Contribute to application projects, including testing and implementation.
*Manage software vendors, SaaS providers and service partners.
*Support access, licensing, security and disaster recovery.
*Maintain system documentation and architecture diagrams.
*Identify opportunities to improve processes and reduce manual work.
Skills & Experience
Essential:
*Experience in application, IT or technical support.
*L1/L2/L3 application support experience.
*Strong troubleshooting and problem-solving skills.
*Experience supporting business applications and users.
*Understanding of databases and data management.
*Experience gathering requirements and resolving system issues.
*Experience working with vendors or SaaS providers.
*Strong communication and organisational skills.
Desirable:
*Experience with systems integration, automation or transformation.
*Knowledge of document management systems.
*Experience with systems administration, security or disaster recovery.
*Experience producing reports or dashboards.
*Experience maintaining technical documentation.
Hybrid Working Pattern
Overview:
An excellent opportunity has arisen for an Applications Support Engineer to join an established organisation, providing support across core business applications.
The successful candidate will provide Level 1 support, manage Level 2/3 escalations and support application improvements and transformation projects. You will work closely with internal teams and third-party providers to ensure systems remain effective and reliable.
Role & Responsibilities:
*Support core business applications and ensure business continuity.
*Provide application support and escalate complex L2/L3 issues.
*Troubleshoot application, database and system issues.
*Work with business teams to understand and resolve requirements.
*Support application integration, automation and process improvements.
*Support databases, master data and operational reporting.
*Support document management and content workflows.
*Contribute to application projects, including testing and implementation.
*Manage software vendors, SaaS providers and service partners.
*Support access, licensing, security and disaster recovery.
*Maintain system documentation and architecture diagrams.
*Identify opportunities to improve processes and reduce manual work.
Skills & Experience
Essential:
*Experience in application, IT or technical support.
*L1/L2/L3 application support experience.
*Strong troubleshooting and problem-solving skills.
*Experience supporting business applications and users.
*Understanding of databases and data management.
*Experience gathering requirements and resolving system issues.
*Experience working with vendors or SaaS providers.
*Strong communication and organisational skills.
Desirable:
*Experience with systems integration, automation or transformation.
*Knowledge of document management systems.
*Experience with systems administration, security or disaster recovery.
*Experience producing reports or dashboards.
*Experience maintaining technical documentation.
Job number 4169646
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