Full job descriptionGerman Speaking Customer Service Advisor


Edinburgh – Office Based
Salary - £26,800
Monday–Friday, 8:00am–4:30pm


Fluent in German and ready for your next opportunity?
Join a dynamic and friendly team in Edinburgh as a German Speaking Customer Service Advisor. This is an exciting opportunity to build your career in a fast-paced, travel-focused environment where your language skills truly make an impact.
What you’ll get
*33 days annual leave
*Monthly performance-based bonus
*Free on-site gym
*Health cash plan
*Employee wellbeing & assistance programme
*Enhanced sick pay
*Life & health insurance
*Enhanced family policies (maternity, paternity, adoption)
*Ongoing training and development
*Regular team events
*Refer-a-friend bonus scheme
Your role
As a German Speaking Customer Service Advisor, you’ll support customers with travel-related queries and deliver a seamless experience across multiple channels.
You will:
*Respond to enquiries via phone, email, and live chat
*Provide clear, efficient, and empathetic solutions
*Build strong relationships with customers
*Stay up to date with promotions and company updates
*Work closely with your team to maintain excellent service standards
What you’ll need
*Fluent German and English
*Previous experience in customer service
*Strong communication and problem-solving skills
*Comfortable using Microsoft Office
*Ability to stay calm under pressure
*A proactive, positive attitude and desire to succeed
Why join?
You’ll be part of a supportive company that values your development, rewards performance, and offers genuine career progression opportunities.