Full job descriptionService Management Consultant – SC Cleared – £520–£540 per day – Corsham – Contract until March 2027
FryerMiles are delighted to be working with a Defence consultancy to recruit a Service Management Consultant for an MOD programme.
The successful candidate will support the design, implementation and continual improvement of ITIL-aligned service management processes across a complex cloud environment.
Key Responsibilities:
*Design, implement and improve ITIL-aligned service management processes.
*Support Incident, Change, Problem, Service Request and Knowledge Management.
*Drive Continual Service Improvement (CSI) activities.
*Support the transition of new services into operational support.
*Produce service reports, trend analysis and operational metrics.
*Maintain service management processes, procedures and knowledge documentation.
*Work closely with technical teams, suppliers and customer stakeholders.
*Support service reviews, governance forums and operational issue resolution.
Essential Experience:
*Strong ITIL service management experience.
*Experience across Incident, Change, Problem and Service Request Management.
*Experience supporting cloud-based services.
*Experience working within complex, multi-supplier environments.
*Jira Service Management (JSM), Confluence and/or Remedy experience.
*Strong stakeholder and supplier management skills.
*Experience with service reporting and Continual Service Improvement.
*Current and active SC clearance.
*Sole UK national.
Service Management Consultant – SC Cleared – £520–£540 per day – Corsham – Contract until March 2027