Full job descriptionWe are working on behalf of a leading Engineering company based on the outskirts of Colchester who are looking for a Customer Service Advisor to join the team. You will be responsible for receiving and processing order, enquires and general information in a timely and considerate manner.


Key Duties:
*Handle customer calls, enquiries, product information and lead times.
*Process orders, proforma invoices and customer quotations.
*Update and amend orders as required.
*Maintain accurate customer and company documentation.
*Support Area Sales Managers with administrative requirements.
*Arrange couriers and carriers for customer deliveries.
*Assist with general office administration.
*Make proactive outbound calls to customers and follow up enquiries.


Previous Skills & Experience:
*Previous experience in customer service administration within a professional office environment.
*Experience within an export environment would be advantageous.
*Professional and confident telephone manner, with the ability to communicate effectively at all levels.
*Strong attention to detail, with a high level of accuracy in all areas of work.
*Good working knowledge of Microsoft Office and experience using internal business systems.
*Ability to manage multiple tasks, prioritise workload and meet deadlines effectively.
*Excellent written and verbal communication skills.
*Good understanding of data protection requirements, with the ability to follow company policies and procedures.