Full job descriptionInsurance Account Handler


Stoke-on-Trent | Hybrid Working | £35,000-£42,000 + Bonus


Are you an experienced Insurance professional looking for your next career move?


We are currently recruiting for an Insurance Account Handler to join a well-established and highly regarded independent insurance organisation based in Stoke-On-Trent.


This is an excellent opportunity for someone looking to build on their existing insurance experience within a supportive and collaborative team. The role offers a competitive salary based on experience, a generous bonus structure and a range of additional benefits, alongside hybrid and flexible working options.


The Role


As an Insurance Account Handler, you will be responsible for supporting a designated portfolio of clients and acting as a key point of contact for their day-to-day insurance requirements.


You will play an important role in developing and maintaining strong client relationships, ensuring queries are dealt with efficiently and providing a consistently high level of service.


Your responsibilities will include:


-Managing and supporting a designated portfolio of insurance clients.


-Acting as a key point of contact for client queries and day-to-day requirements.


-Building and maintaining strong, long-term client relationships.


-Providing a high level of customer service across telephone, email and face-to-face interactions.


-Supporting clients throughout their insurance journey and ensuring their needs are understood.


-Working closely with colleagues to ensure clients receive a seamless service.


-Identifying opportunities to develop relationships and support wider business objectives.


-Taking ownership of your workload and using your initiative to resolve issues effectively.


About You


Previous experience within the Insurance industry is essential, although we are open to individuals from a variety of insurance backgrounds.


We are particularly interested in people who are confident dealing with clients, enjoy building relationships and are looking for a long-term opportunity to develop their career.


You will ideally bring:


-Previous experience working within the Insurance industry.


-Strong communication and relationship-building skills.


-A customer-focused approach and a genuine desire to deliver excellent service.


-Confidence dealing with clients over the telephone and face to face.


-A proactive approach, with the ability to use your own initiative.


-A willingness to learn, develop and take on new challenges.


-The ability to work effectively as part of a collaborative team.


-Resilience and adaptability in a fast-paced environment.


-A professional approach with strong levels of honesty and integrity.


What’s on Offer?


Alongside a competitive basic salary and generous bonus structure, you will receive a comprehensive benefits package including:


-26 days’ annual leave plus bank holidays.


-Hybrid and flexible working options.


-Opportunities for career progression across the wider organisation.


-Support towards CII and ACII qualifications.


-Company pension scheme.


-24-hour support for physical and mental wellbeing.


-One paid volunteering day each year.


-Employee recognition and reward programmes.


-A supportive and collaborative working environment.


This is a great opportunity for an experienced Insurance professional who is looking to join an established organisation where there are genuine opportunities to develop, progress and build a long-term career.


If you are interested in finding out more, apply today and a member of the NJR Recruitment team will be in touch.
NJR:17028