Full job descriptionAdaptable Recruitment are delighted to be working with a reputable Liverpool based business who is looking to recruit a high calibre Credit Control Manager to join their team.

Salary and Benefits
Up to £45k DOE
Hybrid working ( 2 days in office)
Bupa/ Medicash
Life Insurance and Income protection insurance
25 days holiday + BH
Option to buy and sell holidays

Job duties and responsibilities
*Lead, motivate and develop a team of four Credit Controllers, creating a high-performing and collaborative environment.
*Manage team workloads, performance, KPIs and collection targets to ensure business objectives are achieved.
*Oversee the end-to-end credit control and debt recovery process.
*Drive cash collection performance and reduce aged debt across the firm’s client portfolio.
*Manage and resolve complex, sensitive and escalated debtor matters.
*Set, monitor and maintain client credit limits, ensuring effective credit risk management.
*Build strong relationships with senior stakeholders to support effective debtor management and cash collection.
*Challenge stakeholders appropriately where action is required to improve collection outcomes.
*Monitor debtor performance and identify emerging trends, risks and opportunities.
*Produce and analyse management information relating to aged debt, cash collections and team performance.
*Ensure compliance with firm policies, procedures and regulatory requirements relating to credit control and debt recovery.
*Identify and implement process improvements to enhance efficiency, reporting and collection performance.
*Support wider finance and working capital initiatives across the firm.

About you
*Proven experience managing, coaching and developing a credit control team.
*Strong knowledge of the end-to-end credit control and debt recovery process.
*Experience managing aged debt, cash collection performance, debtor portfolios and collection KPIs.
*Experience setting, monitoring and maintaining client credit limits.
*Confidence working with and influencing senior stakeholders.
*Strong communication and relationship management skills, with the ability to challenge constructively where appropriate.
*Experience dealing with complex, sensitive or escalated client accounts.
*Excellent organisational and prioritisation skills.
*Strong analytical and reporting capabilities.
*Advanced Excel skills and experience using finance and reporting systems.
*A proactive approach to identifying efficiencies, process improvements and opportunities to enhance cash collection.
*Experience of performance management, coaching and supporting colleague development.
*Commercial awareness and a strong understanding of how credit control contributes to revenue generation and working capital management.
*Ability to work flexibly across Liverpool and Manchester, attending each office at least once per week.