Full job descriptionAbout the Role
We’re looking for an experienced Front of House Manager to lead the delivery of a premium front of house service within a prestigious corporate environment.
This is a people-focused leadership role where you’ll oversee the daily operation of front of house services, build strong client relationships, develop a high-performing team, and ensure an exceptional workplace experience for all visitors and employees.
Key Responsibilities:
*Lead, coach and develop the Front of House team.
*Ensure the seamless day-to-day delivery of Front of House services.
*Maintain exceptional service standards across the workplace.
*Build and maintain strong relationships with clients and key stakeholders.
*Act as the main onsite liaison for Front of House operations.
*Support the Client Office Services Manager and provide cover when required.
*Drive continuous improvement and innovation within the service.
*Monitor team performance and accountability.
*Identify opportunities to enhance and grow service delivery.
*Complete monthly and quarterly reporting and administrative tasks.
*Ensure Health & Safety policies and procedures are adhered to.
*Maintain professional standards and represent the business to the highest level.
About You
You’ll be an experienced Front of House professional with a passion for customer service, team leadership, and delivering exceptional workplace experiences.
You’ll Have:
*Previous Front of House management or supervisory experience.
*Experience leading and developing teams of three or more.
*Outstanding customer service and stakeholder management skills.
*Excellent verbal and written communication skills.
*A professional, polished and well-presented approach.
*Strong organisational and administrative abilities.
*Exceptional attention to detail.
*The ability to remain calm under pressure.
*A flexible and proactive attitude.
*Confidence building relationships with clients, suppliers and stakeholders.
*Experience working within a corporate or hospitality environment.
*Knowledge of Health & Safety requirements.
Desirable:
*Experience within a premium corporate workplace environment.
*Experience supporting workplace or office services operations.
*Commercial awareness and the ability to identify service improvement opportunities.
What We Offer:
*Monday to Friday working pattern.
*Leadership opportunity within a premium corporate environment.
*Industry-leading training and development.
*Career progression opportunities within ISS and Livv.
*Company pension and wellbeing support.
*A people-first culture focused on service excellence.
*The opportunity to work closely with high-profile clients and stakeholders.