Full job descriptionInterim Credit Control Manager


Global Accounting Network are working with a US-listed, international software business that is looking to appoint an experienced Interim Credit Control Manager for an initial four-month assignment.


This is a highly visible, hands-on role with significant responsibility for improving the company’s aged debt position across multiple lines of business.
The business currently has over $35m of aged debt that it wants to materially reduce by the end of the year. Individual customer balances can be as high as $1m, so this role will require someone who is comfortable operating at a senior level, managing important customer relationships and taking ownership of complex debt positions.
This is not simply a role for someone to manage a ledger. We are looking for an individual with strong commercial acumen, gravitas and the ability to challenge and influence senior stakeholders.


Key Responsibilities
*Take overall ownership and oversight of the credit ledger across multiple lines of business.
*Drive a significant reduction in aged debt, with a clear focus on delivering against the company’s year-end targets.
*Manage and prioritise key customer accounts, including balances of up to $1m.
*Lead detailed reviews of the largest and most challenging outstanding balances.
*Participate in regular cash calls, working closely with AP, Treasury and AR to review key accounts line by line and invoice by invoice.
*Clearly understand where the business stands against its cash collection targets and identify actions required to close any gaps.
*Work closely with commercial and operational stakeholders to resolve disputes, remove blockers and accelerate cash collection.
*Manage relationships with key B2B customers, balancing a robust approach to collections with commercial awareness.
*Take ownership of cases escalated to the company’s newly appointed third-party debt recovery partner.
*Manage the relationship with the external recovery firm and ensure escalated cases are progressed effectively.
*Provide clear reporting and visibility around aged debt, collection performance, risks and recovery plans.
*Challenge internal stakeholders where necessary to ensure ownership and accountability for outstanding debt.
*Identify opportunities to improve credit control processes, reporting and cash collection performance.


About You
We are looking for an experienced Interim Credit Control Manager / Senior Credit Manager who can come into the business and make an immediate impact.
You’ll need to be:
*Highly experienced in B2B credit control / collections, ideally within an international environment.
*Commercially astute, with the confidence to manage important customer relationships.
*Comfortable dealing with senior stakeholders and challenging people when required.
*Hands-on and analytical, with the ability to get into the detail of a ledger and understand exactly why money remains outstanding.
*Experienced managing large and complex debt positions.
*Comfortable working in a fast-paced, target-driven environment.
*Strong enough to operate with senior finance leadership and provide clear, fact-based updates on progress.
*A confident communicator who can build credibility quickly and doesn’t rely on corporate jargon or unnecessary "fluff."
*Someone who takes ownership, gets into the detail and drives issues through to resolution.


Systems & Sector Experience
The following experience would be highly desirable:
*Workday
*Salesforce
*International / multi-entity environments
*B2B software / technology businesses
*Experience working with external debt collection / recovery agencies