Full job descriptionCustomer Care Advisor
Location: North Yorkshire
Hours: 40 hours per week
Salary: Competitive
We’re looking for a proactive and customer-focused Customer Care Advisor to join a successful and growing business. This role combines customer relationship management, account development, and sales support, helping customers get the most from their equipment, parts, and service solutions.
Key Responsibilities
*Build and maintain strong customer relationships through regular contact and visits.
*Support customers with parts, service, maintenance plans, and warranty solutions.
*Identify new business opportunities and grow existing accounts.
*Work closely with internal teams to resolve customer queries and provide excellent service.
*Promote aftermarket products, service agreements, and special offers.
*Maintain accurate customer records and activity within the CRM system.
*Support customer events, demonstrations, and promotional activities.
What We’re Looking For
*Minimum 2 years’ experience in sales, account management, or customer service.
*Strong communication and relationship-building skills.
*Self-motivated with a proactive approach to sales and customer care.
*Good IT skills, including Microsoft Office.
*Full UK driving licence and willingness to travel.
Benefits
*Company pension scheme
*Company sick pay
*24 days holiday plus bank holidays
*Birthday off
*Life assurance (3x salary)
*Ongoing training and career development
*Staff discount scheme
*Free on-site parking
*Health & wellbeing support line
*Healthcare cash plan
If you enjoy building customer relationships and delivering outstanding service, we’d love to hear from you.