Full job descriptionReed Business Support are thrilled to be supporting a well-established specialist engineering and maintenance organisation in their search for a Service Administrator based in Caerphilly. This is an excellent opportunity for an organised and customer-focused administrator to support the efficient delivery of service and maintenance contracts.
As a Service Administrator, you will play a key role in coordinating service activity across Wales, supporting engineers in the field, managing customer enquiries, and maintaining accurate service and compliance records.
Hybrid working (2 days from home a week)
What you’ll be doing:
*Coordinate and maintain contract diaries and service schedules.
*Act as the first point of contact for customer enquiries relating to contract work.
*Handle and resolve queries where possible, escalating issues when appropriate.
*Provide support to engineers regarding job scheduling, work information, materials, and parts availability.
*Carry out initial quality checks on engineer paperwork and prepare documentation for management review.
*Support the preparation of maintenance templates and asset information records.
*Order parts and materials and maintain accurate purchasing records.
What you’ll need:
*Previous experience in an administrative, scheduling, or service support role.
*Strong communication skills with a professional and customer-focused approach.

*Experience coordinating diaries, schedules, or service activities.
*High attention to detail and accuracy when managing documentation and records.
*Experience within an engineering, facilities, maintenance, or service environment would be advantageous.
What you’ll get:
*25 days annual leave plus bank holidays
*Private medical care
*Hybrid working
If you would like to know more about this role, please get in touch today!