Full job description

Field Service IT Support
Derby 5 days onsite work No compromise
JD
*Workstation Services (e.g., Desktop, Monitors, Printers and laptop)
*Breakfix
*Desktop/Laptop Hardware related troubleshooting - Create, test and develop current Workstation images.
*Prepare and configured new laptops/workstations specifications as assigned
*End User Computing (EUC) Device Refresh as part of BAU ( any bulk refresh will be treated as separate project activity)
*Works closely with vendors and managed services to maintain systems and services, manage change, and deploy new systems and services
*Provide onsite PC repair, virus- and spyware-remediation, maintenance/rejuvenation, data-recovery, networking and upgrades.
*Windows upgradations through SCCM agent.
*OS and application installation: Windows migrations and deployment of customized images using SCCM
*Troubleshoot for Windows and have good working knowledge of Office products; provide printer/fax support
*Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices
*Analyzed and diagnosed DNS/DHCP/VPN and other networking issues
*End user issues related to network, IP config, windows troubleshooting
*Actively worked with hardware and software vendors to resolve client issues in a timely manner
*Active Directory, folder access and Group Policy administration, hardware configuration. User Support for VPN, MS Office, applications.
*Installation of printers, Configuring conference room facilities
*IP Phone installation, troubleshooting
*O365 configuration, troubleshooting
*Other aspects related to End user computing
*Deskside Support
*Spares management
*Installs, moves, adds, changes of hardware and software packages (IMAC);Hardware life cycle management
*Security compliance
*Populate Knowledge Management system with resolutions and workarounds
*Act as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues affecting endpoints
*Enterprise Mobility Management administration - enrollment and management of mobile devices. Adept knowledge on Airwatch – intelligent hub/MDM/ intune / azure
*Fault diagnosis / troubleshooting
*Maintain the Service Now queue of an average of 5-20 tickets per day, resolved Level 1-2 support issues
*Ensure swift ticket resolution and escalate issues to Level 3 technician as necessary
*Adept knowledge on Software Center(SWC) and ServiceNow
*Knowledge of Okta and its usage.