Full job descriptionWe are currently seeking a Temporary Receptionist for a Substance Misuse Service located in Reading.
This will be an initial One Month Contract.
Monday to Friday - 09:00 - 17:00
Key Activities:
*As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.
*Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.
*Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant.
*Encourage service user feedback and the use of the suggestion box to all clients accessing the service.
*Providing basic advice and information on the service offer.
*Contribute to managing an effective appointment system, liaising with keyworkers.
*Checking appointments on the information system and book future appointment for service users
*Take messages for staff and update case management contacts where appropriate
*Support the team in managing/booking appointments via the electronic diary system
*Maintain accurate records of all contacts on our case management systems
*Assist with admin, record-keeping and communication within the wider admin team.
*Take accurate meeting minutes for staff meetings as necessary.
A Basic DBS will be Required.