Full job descriptionNeon Talent Solutions is excited to be working on behalf of our client to find a bilingual Italian-Speaking Insurer & Claims Support Representative (Bilingual Customer Service Administrator) to join their Italian-Bilingual Customer Service and Insurance Claims teams based in Bristol (BS1) on a full time, permanent basis, with Hybrid working options (2 days working from home days available)
This is a fantastic opportunity for a customer-focused individual with strong administration skills who has previous experience in insurance or claims to join a growing team in a supportive environment where your contribution is valued, and your skills can develop.
What’s Available To You
SALARY: circa £27,000 per annum + Discretionary Annual Bonus
*Hybrid Working Available - 3 days in the Bristol office & 2 WFH days
*Life Insurance
*Company Pension
*Health & Wellbeing Programme
*21 Days Annual Leave + Bank Holidays
*A fantastic, modern workplace designed for you
*Subsidised cafeteria
*Based in Central Bristol with great transport links nearby
*Full training and ongoing development opportunities
*A supportive, inclusive working environment where your contributions are valued


About The Role of Insurance Claims Support Administrator
As an Insurer & Claims Support Administrator, you will be responsible for delivering exceptional customer service to Italian-speaking business clients. Your key duties will include investigating and evaluating insurance losses, handling queries, and providing complaint resolution in line with industry standards. You’ll be joining a team that prides itself on treating customers fairly and offering high-quality service.
*Investigate and evaluate insurance claims, ensuring accuracy and fairness.
*Handle customer service queries from Italian-speaking clients, including complaint resolution.
*Ensure compliance with FCA guidelines and underwriter standards.
*Accurately log and interpret data in the system, following up with relevant parties as needed.
*Arrange repairs, replacements, or payments for insured equipment and manage salvage when necessary.
*Translate documents and correspondence as required.
*Meet weekly and monthly productivity targets, supporting the team to achieve business goals.
Working Hours: Monday to Friday | 8.00am - 4.30pm
What You Will Bring
*You will be fluent in Italian, both spoken and written to a professional standard.
*MUST HAVE previous experience in communicating in both written & verbal formats to ITALIAN SPEAKING customers
*Experience in customer service - within a claims or insurance environment
*Strong organisational and prioritisation skills with excellent attention to detail.
*Confident communicator with a focus on delivering outstanding customer service.
*Adaptable, team-oriented, and capable of working independently.
*Familiar with MS Office applications and able to maintain accuracy in data entry.


PLEASE NOTE: Candidates living more than 60 miles from Bristol City Centre will not be considered unless they are relocating to Bristol before employment commences.


If you are a motivated, customer-focused individual with a passion for delivering high-quality service and a desire to develop your career, we would love to hear from you. Apply today to join a dynamic and growing team!