Full job description

IT Support Engineer


JS Legal Recruitment Ltd are excited to be working with a highly regarded law firm based in Braintree. Who have an opportunity for an experienced IT Support Engineer to provide hands – on, front line, support to users of varying skill sets and experience.
If you’re an IT Support Engineer looking for a new career opportunity, we would like to hear from you.


Experience


*To provide technical deskside and remote support to telephone and e- mail requests from users for a PC Hardware, Software, and associated peripherals
*Log support calls and document their outcome to facilitate the resolution of common queries
*Troubleshooting and resolving network connectivity issues
*Managing VOIP and digital phone systems
*Assisting with the maintenance and distribution of software packages, manual and automated
*To redirect or escalate support requests to external IT Consultants if required
*To install and configure operating systems to the standards agreed with the external IT consultants
*To assist in the preparation, installation, and maintenance of the firm’s disaster recovery centre and to assist with and give guidance on the disaster recovery plan
*Setup and management of Android/IOS Mobile phones and their contracts


Skills Required


*Minimum 2 years in an IT Support Engineer role with extensive user and system support experience
*Excellent communication and customer support skills
*Ability to self- manage time and prioritise support tickets based on type and severity of reported incident
*Window Server and Desktop operating systems
*Solid knowledge of Microsoft Office 365 management / Microsoft SQL Server
*Experience with IP Telephony Systems
*Maintenance of Routers and Firewalls
*You will be a team player
*Hours Monday to Friday 9am – 5.30 pm
*22 days annual leave plus Bank Holiday ,plus extra days given for Christmas closure


Apply Now.