Full job descriptionCustomer Service Advisor - Dundee (Hybrid)
Hours: Full-time, 35 hours/week | Early or late shifts, 7am-11pm
Location: Dryburgh Industrial Estate, Dundee, DD2 3TN - hybrid after training
Contract: Temporary, ongoing
Pay & Enhanced Rates
*Standard Rate: £13.98 per hour
*Evening Premium (8pm to Midnight): £16.23 per hour
*Sunday Rate: £17.48 per hour
*Sunday Evening Rate: £19.73 per hour
*Overtime & Bank Holidays: £20.97 per hour
*Overtime/Bank Holiday Evenings: £23.22 per hour
About the role
We’re helping Tesco’s one of the UK’s leading retailers grow their customer engagement centre team. If you love turning a tricky call into a great outcome, this is your chance to be the friendly voice customers count on.
What’s in it for you
*Competitive pay, with strong evening/weekend premiums
*Full training on-site for your first 6 weeks
*Hybrid working once trained
*On-site gym and staff restaurant
*Free on-site parking
*Real career progression opportunities
The Role
*Answer customer calls about orders, deliveries and products
*Turn complaints into positive outcomes with empathy and professionalism
*Use our systems to log and resolve requests accurately
*Work closely with your team to keep support seamless
*Represent the brand with integrity in every interaction


We need
*A genuine passion for great customer service
*Confident, friendly phone manner
*Basic IT skills (comfortable learning new systems, familiar with MS Office)
*Ability to juggle tasks in a busy environment
*Flexibility to work shifts, including evenings and weekends
Where you’ll be working
Based at Dryburgh Industrial Estate, Dundee, with a flexible hybrid pattern once you’re fully trained. Shifts are confirmed 4 weeks ahead, with a 45-minute flex window on start times.
How to apply
Click apply now - we’d love to hear from you.
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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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